韦林华主编的《饭店英语》旨在提高学生的英语水平，使学生在步入酒店行业就业后更具竞争力。本教材将英语学习与酒店各岗位服务功能和工作流程相结合，通过设计不同的学习任务，形成不同岗位的语言学习实训模块。通过这些实训模块的综合实践，提高学习者酒店英语语言能力，酒店服务技能，信息分析与处理能力，团队合作能力和自主学习提高的能力。本书的创新性在于每章均设计了酒店服务案例分析环节，进一步提高学生的服务意识与发现问题、解决问题的能力。

韦林华主编的《饭店英语》根据星级酒店用人标准而编写。编者以酒店各部门工作职责为中心，将英语学习与部门各岗位服务功能和工作流程相结合，通过设计不同的学习任务，形成不同岗位的语言学习实训模块。通过这些实训模块的综合实践，提高学习者的酒店工作实用技能，包括酒店英语语言能力，酒店服务技能，信息分析与处理能力，团队合作能力和自主学习提高的能力。同时，《饭店英语》在每章均设计了酒店服务案例分析环节，通过对案例的解读与分析，进一步提高学生的服务意识与发现问题、解决问题的能力。

Chapter 1 Front Desk

 Unit 1 Room Reservation

 Unit 2 Check-in

 Unit 3 Changing the Room and Extending Stay

 Unit 4 Foreign Currency Exchange

 Unit 5 Check-out

 Unit 6 Inquiry Service

Chapter 2 Concierge Services

 Unit 1 Bellman's Services

 Unit 2 Showing the Way to the Front Desk and the Room

 Unit 3 Delivery of Luggage

 Unit 4 Introducing Facilities Services

 Unit 5 Left-luggage

 Unit 6 Other Services

Chapter 3 Housekeeping

 Unit 1 Cleaning the Room

 Unit 2 Laundry Service

 Unit 3 Introduction to Room Facilities

 Unit 4 Maintenance Service

 Unit 5 Replenishment of Amenities

 Unit 6 Room Service

 Unit 7 Lost and Found

 Unit 8 Dealing with Emergency

Chapter 4 Switchboard Service

 Unit 1 Switch Lines

 Unit 2 Services for the Rates of Calls

 Unit 3 Morning Call Service

Chapter 5 Serving at Meals

 Unit 1 Reservation

 Unit 2 Receiving the Guest

 Unit 3 Taking Orders for Food

 Unit 4 Rushing Orders

 Unit 5 Paying the Bill

 Unit 6 Buffet Service

 Unit 7 Banquet Service

 Unit 8 Dealing with Complaints

Chapter 6 At the Bar

 Unit 1 Recommendation at the Bar

 Unit 2 Chatting with the Guest

 Unit 3 Serving the Drunken Guest

Chapter 7 Recreation and Entertainment Department

 Unit 1 Health Center

 Unit 2 Body Care Service

 Unit 3 Bath Service

 Unit 4 Recreational Service

Chapter 8 Business Center

 Unit 1 Secretarial Service

 Unit 2 Ticket-booking Service

 Unit 3 Offering Information

 Unit 4 Entrusted Services

Chapter 9 Shopping Arcade

 Unit 1 Shopping

 Unit 2 Telling the Price

 Unit 3 Returning Goods

 Unit 4 Handling Complaints

Appendix Rubric & Checklist

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