本书是一部关于银行柜面业务的实用英语教材，它不仅是我国银行业从业人员学习英语、提高英语会话水平的一本必备书，也是金融专业学生强化银行业务英语会话训练的一本好教材。同时，它也是我国居民在国外与银行打交道的一本必备手册，还是外国人在我国与银行工作人员进行交流的一本好参考书。

Unit One Everyday Reception日常接待

Ⅰ Greetings

问候

Ⅱ Introductions

介绍

Ⅲ Making Appointments

约会

Ⅳ Making Apologies

道歉

Ⅴ Making Inquiries

询问

Ⅵ Making Phone Calls

打电话

Ⅶ Meeting Foreign Guests

接待外宾

Ⅷ Making Polite Requests

礼貌请求

Ⅸ Saying Goodbye

道别

Unit Two Cash Services现金业务

Ⅰ Opening An Account

开户

Ⅱ Making A Deposit

存款

Ⅲ Withdrawing Money

取款

Ⅳ Withdrawing In Advance

提前支取

Ⅴ Reporting A Lost Passbook

存折挂失

Ⅵ Making Inquiries

询问

Ⅶ Corporate Agreement Savings

单位协定存款

Ⅷ Group Account Deposit

集团账户存款

Ⅸ Remittance And Cashing Business

汇兑业务

Ⅹ Confiscating Counterfeit Notes

没收假钞

Unit Three Foreign Exchange Business外汇业务

Ⅰ Opening A Foreign Exchange Account

开立外汇账户

Ⅱ Foreign Exchange Savings And Withdrawals

外汇存取款

Ⅲ Closing An Account

销户

Ⅳ Money Exchange

货币兑换

Ⅴ Purchasing Foreign Exchange For Personal Affairs

因私购买外汇

Ⅷ Foreign Currency Holding Certificate

外币携带证业务

Ⅵ Deposit Certificate

存款证明业务

Ⅶ International Remittance

国际汇兑

1．Foreign Exchange Incoming Payment

汇入汇款

2．Foreign Exchange Outgoing Payment

汇出汇款

Ⅷ Foreign Exchange Sale And Purchase Business

结售汇业务

Ⅹ Traveler's Check

旅行支票

Ⅺ Buying And Selling Foreign Exchange For Clients

代客外汇买卖

Unit Four Personal Financing Business个人理财业务

Ⅰ Financing Services

理财服务

Ⅱ Personalized Wealth Management

  个性化理财

Ⅲ Multiple Individual Investment Services

多元化个人投资服务

Ⅳ Financing Consultation And Analysis

 　理财咨询分析

Ⅴ Financial Standing Investigation

资信调查

Ⅵ Custodial Box Service

保管箱业务

Unit Five Agency Services代理业务

Ⅰ Wage Distribution Agency Services

代发工资业务

Ⅱ Telephone And Mobile Phone Charges Agency Services

代收电话、手机费业务

Ⅲ Electricity，Gas，Water Charges Agency Services

代收电、气、水费业务

Ⅳ Commission Insurance Business

代理保险业务

Ⅴ Commission Securities Business

代理证券业务

Ⅵ Commission Bonds Business

代理债券业务

Ⅶ Commission Funds Business

代理基金业务

Ⅷ Commission Tax Withholding

代理税收业务

Ⅸ Agent Services For Corporations

代办公司业务

Unit Six Personal Consumer Credit个人消费信贷

Ⅰ Petty Consumer Loan

小额消费贷款

Ⅱ Personal Pledge Loan

个人质押贷款

Ⅲ Large Consumer Durables Loan

大额耐用消费品贷款

Ⅳ Personal Housing Loan

个人住房贷款

Ⅴ Loan For Housing Decoration

住房装修贷款

Ⅵ Personal Loan For Studying Abroad

个人留学贷款

Ⅶ Personal Automobile Consumer Loan

个人汽车消费贷款

Unit Seven Corporate Credit Business

公司信贷业务

Ⅰ Working Capital Loan

流动资金贷款

Ⅱ Fixed Asset Loan

固定资产贷款

Ⅲ　Discounting Business

贴现业务

Ⅳ Bank——Enterprise Cooperation Agreement

 银企合作协议

Ⅴ Comprehensive Credit Granting

综合授信

Unit Eight E-Banking

电子银行业务

Ⅰ Phone Banking

电话银行业务

Ⅱ Mobile Phone Banking

手机银行业务

Ⅲ Internet Banking

网上银行业务

Ⅳ Self-Service Banking

自助银行

Unit Nine International Settlement Business国际结算业务

Ⅰ Clean Collection

光票托收业务

Ⅱ Documentary Collection

跟单托收

Ⅲ Opening L/C

开立信用证

Ⅳ Amendment Of L/C

修改信用证

Ⅴ Documents Received

来单

Ⅵ Bills．Purchased

买入单据

Ⅶ Rejected Documents

拒付退单

Ⅷ Export L/C

出口信用证

Ⅸ Processing Documents

寄单索汇

Ⅹ Receipt Of Proceeds

收汇

Unit　Ten Bank Card Business银行卡业务

Ⅰ Inquiry About Peony Card

询问牡丹卡

Ⅱ Application Procedures

申领手续

Ⅲ Upon Receipt Of Card

领卡

Ⅳ Using Your Card

 　使用信用卡

Ⅴ ATM/POS

使用ATM/POS机

Ⅵ Reporting A Lost Card

 信用卡挂失

Vocabulary

常用词汇