本教材内容涵盖了书信结构，建立业务关系，询盘、报盘和还盘，成交，支付方式，包装，装运，保险，索赔和理赔以及代理，投资，加工装配贸易和补偿贸易等其它贸易方式。在体例的安排上，该教材突出了技能培养。每章每课之首，概括阐述了本章的主要教学内容、写作技巧。全章课文学习结束后，又根据所学内容特别设计了“技能训练”，目的是为学生创造仿真的模拟情景和条件，加大语言训练的比重和力度。通过技能训练加深学生对国际贸易业务环节的理解，提高其商务英语运用的技能、技巧水平，使学生初步具备国际商务谈判的能力。

Chapter Ⅰ Establishment of Business Relations

Introduction

Lesson 1 Seeking Business Opportunities

Lesson 2 Establishing Business Relations

Lesson 3 Skill Training

 Useful Expressions on Establishment of Business Relations

 Appendix The Layout of a Business Letter

Chapter Ⅱ Status Inquiry

Introduction

Lesson 4 Status Inquiry and Reply

Lesson 5 Skill Training

 Useful Expressions on Credit Inquiries

Chapter Ⅲ Enquiries and Offers

Introduction

Lesson 6 A First Enquiry

Lesson 7 A Specific Enquiry

Lesson 8 A Firm Offer

Lesson 9 A Non-Firm Offer

Lesson 10 Skill Training

 Useful Expressions on Enquiries and Offers

Chapter Ⅳ Counter-offers

Introduction

Lesson 11 A Counter-offer on Scooter

Lesson 12 A Reply to a Counter-offer

Lesson 13 Skill Training

 Useful Expressions on Counter-offers

Chapter Ⅴ Conclusion

Introduction

Lesson 14 An Initial Order

Lesson 15 A Repeat Order

Lesson 16 Confirmation of an Order

Lesson 17 Offering Substitute

Lesson 18 Sending an S/C

Lesson 19 Skill Training

 Useful Expressions on Conclusion of Business

 Appendix Specimen of Sales Confirmation

Chapter Ⅵ Payment

Introduction

Lesson 20 Asking for Payment by T/T

Lesson 21 Accepting D/P Payment

Lesson 22 Declining D/A Payment

Lesson 23 Urging Establishment of L/C

Lesson 24 Amending L/C to Allow Partial Shipment or Transshipment

Lesson 25 Asking for L/C Amendment

Lesson 26 Asking for L/C Extension

Lesson 27 Skill Training

 Useful Expressions on Payment

 Appendix Specimen of L/C

Chapter Ⅶ Packing

Introduction

Lesson 28 Shipping Marks

Lesson 29 Packing Instructions

Lesson 30 Skill Training

 Useful Expressions on Packing

Chapter Ⅷ Shipment

Introduction

Lesson 31 Urging Shipment

Lesson 32 Shipping Advice

Lesson 33 Transshipment and Partial Shipment

Lesson 34 Skill Training

 Useful Expressions on Shipment

 Appendix Incoterms 2000

Chapter Ⅸ Insurance

Introduction

Lesson 35 Covering Insurance for the Buyer

Lesson 36 Asking for Excessive Insurance

Lesson 37 Skill Training

 Useful Expressions on Insurance

Chapter Ⅹ Complaints and Claims

Introduction

Lesson 38 Claim for Damaged Goods

Lesson 39 Settlement of Claim

Lesson 40 Declining a Claim

Lesson 41 Skill Training

 Useful Expressions on Complaints and Claims

 Appendix Inspection Procedures

Chapter Ⅺ Agency

Introduction

Lesson 42 Intention of Granting Agency

Lesson 43 Asking for Sole Agency

Lesson 44 Decling a Request for Agency

 Useful Expressions on Agency

 Appendix Ⅰ.Compensation Trade

  Ⅱ.Processing Trade

  Ⅲ.Joint Venture

  Ⅳ.Invitation to Bid

Useful Expressions on Agency, Compensation Trade, Processing & Assembling Trade,Joint Venture and Invitation to Bid