在国际交往日益频繁的今天，我们每个人都可能担当起友谊的使者、文化的传播者这样的角色。掌握英语，尤其是旅游接待服务中常用的英语对于扮演好这个角色是十分必要的。

正是带着这种想法，编者设计编写了《旅游英语》这本教材。全书按照英文导游服务流程所涉及的主要环节进行构建，力图使之在内容上更贴近实践，形式上更丰富多样，以期读者能够获得更实用的知识并享受到英语学习中的那份快乐。书中浓缩了编者以往导游实践的经验，也承载着他们在教学工作中对学生的期望。

《旅游英语》是集旅游英语实用口语及旅游专业知识阅读为一体的综合性教材。本书主要由14个单元和附录组成，每个单元分为对话、阅读、补充资料、练习题、日积月累五个部分；附录Ⅰ是经验之谈，以现身说法解答英文导游实践中常见的一些问题，供读者参考；附录Ⅱ是课文中出现的生词列表。本书内容按照英语导游的服务流程进行组织，涉及接站、酒店服务、途中介绍、景点服务、购物服务、游客沟通、紧急事件处理以及送别等一系列环节。教师在用本书时可根据难易程序选取适当部分作为教学内容。

本教材主要面向旅游相关专业高职高专及以上水平的学生，同时，也可作为旅游从业人员及旅游外语爱好者的自学教材或读物。

UNIT ONE Travel as a Product & as a Service

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT TWO Guidelines for Successful Tour Itinerary Planning

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT THREE Meeting Tour Group

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT FOUR Hotel Service

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT FIVE On the Way to Tourist Attractions

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT SIX Services in Tourist Attraction

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT SEVEN World Cultural and Natural Heritage

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT EIGHT Festivals and Customs

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT NINE Food Culture

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT TEN Shopping

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT ELEVEN Entertainment

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT TWELVES Communication

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT THIRTEEN Emergency

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

UNIT FOURTEEN Say Goodbye to Your Guests

 Section Ⅰ: Oral Practice

 Section Ⅱ: Reading

 Section Ⅲ: Additional Information

 Section Ⅳ: Exercise

APPENDIX Ⅰ EXPERIENCE SHARING

APPENDIX Ⅱ VOCABULARY

参考文献