《剑桥商务英语沟通技能：跨文化商务沟通》内容覆盖了写作、口头交流，以及学习者为与同事相处和商业伙伴合作需要做哪些准备。

《剑桥商务英语沟通技能：跨文化商务沟通》以不同文化为背景，详述了不同文化下的沟通技能。可供希望提高英语交际水平尤其是商务英语交际能力的人员学习和参考。

鲍勃·迪格南是York Associates的董事，也是几家畅销商业英语出版物的作者。他专门研究跨文化技能课程并参加相关国际团队研讨会，在德国、瑞士、冰岛和瑞典等国家为客户提供服务。

Preparing to communicate across cultures

1 Developing intercultu ral skills

A Desc ribing corporate cultu res

B Developing flexible thinking to deal with diffe rent inte rcultural situations

2 Managing fi rst meetings

A Strategies for managing fi rst meetings

B Building relationships

3 Communicating effectively

A Communicating clearly-good and bad news

B Managing conversation styles

4 Managing international meetings

A Decision making

B Dealing with diffe rent and difficult styles of communication

5 Becoming a better listener

A Clarifying meaning

B Listening effectively

6 Presenting across cultu res

A Customising your message for diffe rent audiences

B Managing questions effectively

7 Writing emails

A Communicating clearly in emails

B Communicating sensitive messages effectively

8 Negotiating ac ross cultures

A Setting clear objectives for a negotiation

B Influencing strategies for negotiations

9 Managing conflict

A Understanding and avoiding conflict

B Dealing with conflict

10 Working in an international team

A Introducing yourself to your team

B Giving and responding to team feedback

11 Managing diversity and c reativity

A Getting{he besl out of an international team

B Problem—solving techniques

12 Profiling you r intercultu ral competence

Self-profiling of inte rcultural competence and development of a pe rsona

action nlan

Huaio scrlpts

Key and commentary

Communication tasks

Further reading

Acknowledaements