《民航乘务英语听力》是专为民航服务、空中乘务、空中商务专业学生或有志于从事航空服务业工作的学习者编写的系列英语听力教材。该教材遵循系统性、适用性、实践性和前瞻性的原则，内容包括读、听、说、写四种技能，同时进行语音训练和专业词汇扩展，强调听力技能的培养。本书力图通过生动的听力材料、逼真的情景再现体会空中乘务工作所涉及的各个层面，培养学生具有较扎实的英语语言基础和较强的英语综合应用能力。

本书共12个单元，每个单元设一个民航乘务服务中的常见话题，将语言学习贯穿在了解、思考、探讨现实生活中的民航乘务服务的各种问题的过程中，选用当代英语的常见语体或文体的典型样本作为素材，专业语言规范，力图通过生动的听力材料、逼真的情景再现体会空中乘务工作所涉及的各个层面，培养学生具有较扎实的英语语言基础和较强的英语综合应用能力。

本书是专为民航服务、空中乘务、空中商务专业学生或有志于从事航空服务业工作的学习者编写的英语听力教材。

Unit 1 At a Travel Agency

 Part A Micro-Listening

 Part B Listening Task

Exercise Flight Prices

Dialogue 1 A Trip to the States

Dialogue 2 At a Travel Agency

Leisure Time A Song Tie a Yellow Ribbon Round the Old Oak Tree

 Part C Additional Listening

Dialogue 1 We Want to Go to Spain

Dialogue 2 Is That a Direct Flight

 Part D Speaking Tasks(Role-play)

Where is My Seat

 Part E Home Listening

American Airlines' Top 10 Travel Tips for Summer

And Surviving a Busy Air Travel Season

Unit 2 Booking Tickets

 Part A Micro-Listening

 Part B Listening Task

Passage How to Book an Air Ticket

Dialogue Ticket a Ticket for International Flight

Leisure Time A Poem The Tide Rises,the Tide Falls

  Part C Additional Listening

Dialogue Refunding a Ticket

Passage First Flight

  Part D Speaking Tasks(Role-play)

A Trip to China

  Part E Home Listening

The Wright Brothers--First Flight

Unit 3 At the Airport(Ⅰ)

 Part A Micro-Listenlng

 Part B Listening Task

Exercise 1 Airport Announcements

Exercise 2 Two Passages

Leisure Time A Poem High Flight--An Airman's Ecstasy

 Part C Additional Listening

Exercise Sentences

Dialogue A Conversation at the Airport

Passage Two Soldiers and a Boy

 Part D Speaking Tasks (Role-play)

The Customs Official

 Part E Home Listening

Airport

Unit 4 At the Airport(Ⅱ)

 Part A Micro-Listening

 Part B Listening Task

Dialogue 1 Conversations at the Airport

Dialogue 2 Meeting a Friend at the Airport

Leisure Time A Poem The Road Not Taken

 Part C Additional Listening

Dialogue Mr. and Mrs. Wu at the Airport

Passage A Soldier's Brilliant Idea

  Part D Speaking Tasks (Discussion)

True or False

  Part E Home Listening

Hong Kong International Airport

Unit 5 Departure

  Part A Micro-Listening

  Part B Listening Task

Dialogue Carriage of Pets

Exercise Announcement

Leisure Time A Song I Believe I Can Fly

 Part C Additional Listening

Dialogue Overvolume Baggage

Passage My First and My Last

 Part D Speaking Tasks (Pair-work)

Passengers Missing Flights

 Part E Home Listening

Travelling Overseas

Unit 6 Welcome Aboard

 Part A Micro-Listening

 Part B Listening Task

Exercise Announcement

Dialogue Introduction to the Equipment in the Cabin

Leisure Time A Poem I Am a Pilot

 Part C Additional Listening

Dialogue Helping Passengers with Their Luggage

Passage Weather Predict

 Part D Speaking Tasks (Group Discussion)

Historical Spots in Beijing

 Part E Home Listening

How to Avoid Lost Luggage and What to Do About

Lost Luggage

Unit 7 In-Flight Service(Ⅰ)

 Part A Micro-Listening

 Part B Listening Task

Dialogue 1 Serving Food to a Vegetarian

Dialogue 2 Catering

Leisure Time A Poem A Poem for Each Every Day

 Part C Additional Listening

Announcement In-Flight Entertainment

Passage A Short Holiday

 Part D Speaking Tasks (Pair-work)

Travelling

 Part E Home Listening

How to Tolerate an Unpleasant Flight

Unit 8 In-Flight Service(Ⅱ)

 Part A Micro-Listening

 Part B Listening Task

Exercise Airport Announcements

Dialogue In-flight Service

Leisure Time A Poem When You Are Old

 Part C Additional Listening

Announcement In-flight Shop

Exercise Sentences

Passage 1 A Miserly Farmer

Passage 2 A Letter

 Part D Speaking Tasks (Work in Groups)

Looking for a Doctor

 Part E Home Listening

Airline Service

Unit 9 A Long-haul Flight

 Part A Micro-Listening

 Part B Listening Task

Announcement We Wish You a Pleasant Flight

Passage Long Flight

Leisure Time A Song What a Wonderful World

 Part C Additional Listening

Passage 1 Getting ready for a Long-haul Flight

Passage 2 Donkeys

 Part D Speaking Tasks(Role-play)

Yes , Sir(Madam)

 Part E Home Listening

How to Prepare for a Long Plane Ride

Unit 10 Air Crash

 Part A Micro-Listening

 Part B Listening Task

Exercise Comments on the Flight

Passage 1 An Adventure

Passage 2 Potatoes

Leisure Time A Poem The Road Goes Ever on and on

 Part C Additional Listening

Passage Night Flight

 Part D Speaking Tasks (Role-play)

You are My Friend

 Part E Home Listening

The Hidden Risks of Air Travel

Unit 11 About Flying

 Part A Micro-Listening

 Part B Listening Task

Exercise Information

Passage Stewardess Images

Leisure Time A Poem A Poem by Emily

Dickinson

 Part C Additional Listening

Passage 1 The De Havilland Comet

Passage 2 The Women Who Wanted to Sing

Passage 3 An Old Friend

 Part D Speaking Tasks (Role-play)

An Interview

 Part E Home Listening

Flying

Unit 12 Review

 Part A Micro-Listening

 Part B Listening Task

Dialogue Baggage Not Found

Passage Christopher Columbus

 Part C A Song

Whatever Will Be, Will Be

 Part D Additional Listening

Dialogue A Passenger Denied Boarding due to Overbooking

Exercise Announcement

Passage The Soup Was Hot

教师用书

Appendix Ⅰ  International Airlines

Appendix Ⅱ Countries and Cities

Appendix Ⅲ Terms for Cabin English