本教材在服务哲学思想的指导下，系统讲授了交通、餐饮、住宿、景区、旅行社和旅游产品、旅游营销等旅游业传统业务领域和特种旅游、休闲娱乐、户外运动、节庆会展、沟通、文化、可持续发展等旅游业新兴课题中所涉及的专业英语知识和英文表达方式，体系完备、体例新颖、具有明显的阶梯性，并注重案例教学以提升学生的专业英语应用能力。本书既可以作为普通高等院校旅游管理相关专业的专业英语教材，也可作为旅游从业人员的学习手册，供其提高专业英语水平及查阅之用。

CONTENT
Unit 1 Service\t
PARTⅠTEXT\t
Text A What Are Services \t
Text B Service Level Agreement: Consequences for Non-performance\t
PART Ⅱ DIALOGUE\t
Dialogue 1 Applying for a Visa\t
Dialogue 2 Booking Tickets\t
PART III GOOD TO KNOW：Transportation Terms\t
PART IV EXERCISES\t
Unit 2 Tourism\t
PART Ⅰ TEXT\t
Text A Defining Tourism\t
Text B Tourism, Good or Bad\t
PART Ⅱ DIALOGUE\t
Dialogue 1 Changing Foreign Currency\t
Dialogue 2 Taking a Taxi\t
PART III GOOD TO KNOW：At the Airport\t
PART IV EXERCISES\t
Activity 1：New Headline\t
Unit 3 Hospitality Industry\t
PART Ⅰ TEXT\t
Text A You Are What You Eat\t
Text B Hostel\t
PART Ⅱ DIALOGUE\t
Dialogue 1 At the Information Desk\t
Dialogue 2 Security Check\t
PART III GOOD TO KNOW：In the Restaurant\t
PART IV EXERCISES\t
Unit 4 Tourism Attraction\t
PART Ⅰ TEXT\t
Text A Touring round Banff\t
Text B Tourism Attraction\t
PART Ⅱ DIALOGUE\t
Dialogue 1 Going Through Security\t
Dialogue 2 Announcements at the Gate\t
PART III GOOD TO KNOW：The Types of Luggage\t
PART IV EXERCISES\t
Activity 2：Incoming Tourists’ Overall Impression on China\t
Unit 5 Tourist Product\t
PART Ⅰ TEXT\t
Text A The Silk Road, from Xi’an to Kashgar\t
Text B Banpo Museum\t
PART Ⅱ DIALOGUE\t
Dialogue 1 On the Plane: Captain’s Announcement\t
Dialogue 2 On the Plane: Having Meal\t
PART III GOOD TO KNOW：Maintenance and Safety\t
PART IV EXERCISES\t
Unit 6 Tourism Marketing\t
PART Ⅰ TEXT\t
Text A Tourism Marketing\t
Text B Accor Launches Backpacker Brand\t
PART Ⅱ DIALOGUE\t
Dialogue 1 Immigration Formalities\t
Dialogue 2 Luggage Claiming\t
PART III GOOD TO KNOW：Housekeeping\t
PART IV EXERCISES\t
Activity 3：Huizhou Trilogy\t
Unit 7 Communication\t
PART I TEXT\t
Text A Developing Interpersonal Skills\t
Text B The Concept of “Face” in Chinese-American Interaction\t
PART Ⅱ DIALOGUE\t
Dialogue 1 Customs Clearance\t
Dialogue 2 Reserving a Room\t
PART III GOOD TO KNOW：Chinese Traditional Items\t
PART IV EXERCISES\t
Unit 8 Special Interest Tours\t
PARTⅠ TEXT\t
Text A Virtual Tourism\t
Text B Adventure Tours in Antarctica\t
PART Ⅱ DIALOGUE\t
Dialogue 1 Arranging the Luggage\t
Dialogue 2 Tidying the Room\t
PART III GOOD TO KNOW：Cashier’s Terms\t
PART Ⅴ EXERCISES\t
Activity 4：Freedom Trail\t
Unit 9 Sports and Outdoor Activities\t
PART ⅠTEXT\t
Text A Backpacking\t
Text B Sport Tourism\t
PART Ⅱ DIALOGUE\t
Dialogue 1 Room Service\t
Dialogue 2 About the Use of Safe-Deposit Box\t
PART III GOOD TO KNOW：Chinese Art\t
PART IV EXERCISES\t
Unit 10 Leisure and Recreation\t
PART ⅠTEXT\t
Text A Elephant Tourism in Laos\t
Text B Cruise\t
PART Ⅱ DIALOGUE\t
Dialogue 1 Additional Bed\t
Dialogue 2 Laundry Service\t
PART III GOOD TO KNOW：Business Service\t
PART IV EXERCISES\t
Activity 5：The Ski Resort\t
Unit 11 Ecotourism\t
PARTⅠTEXT\t
Text A Ecotourism\t
Text B The Role of Ethics in Ecotourism\t
PART Ⅱ DIALOGUE\t
Dialogue 1 Maintenance Service\t
Dialogue 2 Lodging a Complaint at a Hotel\t
PART III GOOD TO KNOW：Traditional Chinese Architecture\t
PART IV EXERCISES\t
Unit 12 Tourism Culture\t
PARTⅠTEXT\t
Text A What Is Religion \t
Text B Films in Contemporary China\t
PART Ⅱ DIALOGUE\t
Dialogue 1 Booking a Table\t
Dialogue 2 Having Western Food\t
PART III GOOD TO KNOW：Sports Items\t
PART IV EXERCISES\t
Activity 6：Museum Visitors’ Survey\t
Unit 13 Tourism Impact\t
PART ⅠTEXT\t
Text A Social Impacts of Tourism\t
Text B Ecological Impacts of Tourism\t
PART Ⅱ DIALOGUE\t
Dialogue 1 Booking Tickets for Shows\t
Dialogue 2 In the Fitness Center\t
PART III GOOD TO KNOW：Public Transportation\t
PART IV EXERCISES\t
Unit 14 Tourism Sustainability\t
PART Ⅰ TEXT\t
Text A Tourism Development in Cyprus Needs to Be Sustained\t
Text B The Tourist as Target: Direct Victim of Political Instability\t
PART Ⅱ DIALOGUE\t
Dialogue 1 Hairdressing\t
Dialogue 2 Booking Facilities and Personnel\t
PART III GOOD TO KNOW：Chinese Dishes\t
PART IV EXERCISES\t
Activity 7：Sherpa\t
Appendix: Key to the Exercises\t
REFERENCES