《妈妈的土豆沙拉(英文版)》由Regina M. Stockus著：according to the challenge,opportunity and focus of this treatise, I hope to clarify and shed some light on the following issues :

· To identify what sets each of us apart, which will spur us to do greater things.

· To discover what makes us happy and then motivates us to do something well.

· When do we reach this nirvana?

· When do we know we have done the best that we can?

· Who decides?

· How do we measure true efforts?

· How to continue this ideal level of effort?

· How to balance ERR with PPR to achieve this ideal state of optimum DE?

· And the greatest challenge of all, how to train trainers and managers and supervisors to implement these theories into practice?

· The greatest challenge, especially in the service sector, is achieving DE on a sustainable basis when we as Humans cannot?

· And lastly,what is then the ideal?

Preface

Introduction

Chapter 1 Observations

Chapter 2 Discretionary Effort Exemplified

Chapter 3 The Human Element

Chapter 4 Is It Up to Management or One's Self

Chapter 5 TheConcept of Love

Chapter 6 Total Quality Management (TQM)

Chapter 7 The Human Element andCase Studies

Case Study 1 Human Resource Management(HRM) at McDonald

Case Study 2 International Human Resource Management (IHRM)

Case Study 3 IHRM at Ford MotorCompany

Chapter 8 Personal Growth

Chapter 9 What Is Personal Satisfaction

Chapter 10 Employee Engagement

Chapter 11 Cultural Intelligence

 Case Study Disneyland Shanghai

Chapter 12 Enhancing Personal Growth

Chapter 13 Putting It All Together

Conclusion

Appendices

Appendix 1 Kempinski HotelCorporation

Appendix 2 How to Make Mom's Potato Salad

Appendix 3 TQM in Pictures