《工作文件写作》不仅是英语语言类专业基础课，也是国际商务专业的专业课程之一，其讲授的内容是实际业务中非常重要的应用技能。本教材旨在让学生学会用英语来从事简单的商务活动，学会用英语来解决商务往来中可能会经常出现的实际问题；其目的是解决学生“会不会”的问题，要“教会”学生，而不仅仅是“教懂”学生。本教材由周慧菁主编。

Chapter 1 Introduction

Unit 1 Workplace Documents: Why Are They Important?

Unit 2 Types and Purposes of Workplace Documents

Unit 3 Planning Workplace Documents

Unit 4 Principles of Business Writing: The 7 C's Principles

Chapter 2 Writing Memos

Unit 1 Introduction

Unit 2 Instruction Memo

Unit 3 Request Memo

Unit 4 Announcement Memo

Unit 5 Transmittal Memo

Unit 6 Authorization Memo

Chapter 3 Writing Business Letters

Unit 1 Introduction

Unit 2 Parts of a Business Letter

Unit 3 Beginning and Ending

Unit 4 Writing Simple Letters for Fulfilling a Single Function

Unit 5 Good News Letters

Unit 6 Bad News Letters

Unit 7 Letters of Complaint

Unit 8 Sales Letters

Chapter 4 Writing Short Reports

Unit 1 Introduction

Unit 2 Information Reports

Unit 3 Incident Reports

Unit 4 Progress Reports

Unit 5 Analytical Reports