《民航服务英语口语教程》针对高等院校民航地面服务和空中服务专业课程编写，旨在使学生在模拟实际工作的情景中，练习并掌握民航服务英语口语的各种表达，通过语言的大量实践，达到在民航地面和空中服务各个岗位中，准确、熟练地运用英语进行交流的目的。

全书共分24个单元，贯穿了民航地面和空中服务岗位的各个服务流程，从订票到机场设施、办理值机手续、行李托运、安全检查、机场检查、机舱设施、航前准备、航后工作、餐饮服务、机上娱乐等，基本涵盖了民航地面和空中服务的主要领域与环节。本书由李春尧教授主编。

《民航服务英语口语教程》为高等院校空中乘务及地面服务专业必修课程教材。全书共24个单元，内容包括订票、机场设施、办理乘机手续、安全检查、行李托运等，贯穿了民航服务的整个流程。每个单元均包括会话、角色扮演、广播词、扩展阅读及练习题等，易于教师教学和学生演练。

《民航服务英语口语教程》可作为高等院校空中乘务以及地面服务相关专业的教材使用，也可供民航企业空中乘务及地面服务工作人员选作培训用书。本书由李春尧教授主编。

Unit 1 Booking Tickets

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 2 At the Airport

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 3 Check-in

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 4 Security Inspection

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 5 Passenger Arrangement

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 6 Baggage Arrangement

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 7 Flight Delay

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 8 About Flying

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part ⅠlI Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 9 Drink Service

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 10 Dinner Service

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit l l Apologizing for Making Mistakes

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part ⅠlI Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 12 Serving Sick Passengers

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 13 Lost Baggage

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 14 In-Flight Entertainment

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 15 Emergency Procedures

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 16 Duty-free Sales

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 17 Diversionary Airport

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 18 Transfer

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 19 Filling Out Entry Forms

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 20 Lanaing

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 21 Souvenir anti Farewell

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 22 Customs Inspection

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 23 Claiming the Baggage

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part Ⅲ Announcements

 Part B Supplementary Reading

 Key to Exercises

Unit 24 Leaving the Airport

 Part A Dialogues

 Part Ⅰ Dialogues

 Part Ⅱ Exercises

 Part ⅠlI Announcements

 Part B Supplementary Reading

 Key to Exercises

Reference