Unit 1 Growing into Office Professional

Listening：Secretarial Ethics

Speaking：Qualities of Secretary

Reading：Role of Secretary

Writing：Report

Unit 2 Managing Office Work

Listening：Secretarial Duties in Office

Speaking：Office Equipment

Reading：Essential Guide to Office Work

Writing：Plan

Unit 3 Managing Business Communication

Listening=Answering a Phone

Speaking：Factors of Communication in an Organization

Reading：Ways to Communicate with Clients

Writing：E mail

Unit 4 Organizing a Conference

Listening：Scheduling Meetings

Speaking：Conference Arrangement Tips

Reading：Role of the Secretary in a Successful Meeting

Writing：Meeting Minutes

Unit 5 Managing Business Trips

Listening：Business Trips

Speaking：Preparations of a Business Trip

Reading：Travel ,Arrangement

Writing：Meeting Agenda

Unit 6 Hiring and Training Staff．

Listening：Job Interview

Speaking：Training Courses

Reading：How to Read a Resme

Writing：Job Description

Unit 7 Motivating Staff、

Listening~Staff Appraisal

Speaking：Retaining Staff

Reading=Strategies to Retain Your Best Employees

Writing：Contract ofEmployment

Unit 8 Developing Working Relations

Listening：Good Relations at Work

Speaking：Rules of Workplace Relationsi；

Reading：How to Deliver Exceptional Client Service

Writing：Prospectus

Unit 9 Building a Good Team

Listening：Team Spirit

Speaking：Factors in Tleam Success；

Reading：What Makes a Good Leader

Writing：Speech

Unit 10 Improving Corporate Image

Listening：Corporate Identity

Speaking：Corporate Communication

Reading：Establishing Your Company Image

Writing：Advertisement

Unit 11 Managing Emergency and Crisis

Listening：Managing the Crisis_

Speaking：Top Steps to Manage Crisis

Reading：Dealing with Public Relations Crisis

Writing：Agreements

Unit 12 Finance Managing

Listening：Cash flow

Speaking：Financial Statement

Reading：Top Bookkeeping．Mistakes Made by Small Businesses

Writing：Diagrams

Bibliography

Keys

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