钱玲、李启金主编的《旅游情境英语》是面向中等职业学校旅游服务各专业编写的教材。编写以“大旅游教学观”和“实践能力”为指导原则。“大旅游教学观”指的是旅游学校的学生应熟悉旅客从开始计划旅行到游完远程的全过程，即对涵盖导游业务、酒店服务、销售购物以及康体健身等一系列现代旅游所涉及的服务项目有所学习，而不是以往专业教材所侧重的专项服务。“实践能力”则是以岗位职责为编写线索，以典型的职业工作场景为学习载体，注重培养学生在职业情景下熟练运用英语完成相关服务工作的能力。

Module 1 At the Travel Agency

 Unit 1 Receiving the Guests

 Unit 2 Talking about the Tour Plans

 Unit 3 Preparing for the Tour

Module 2 At the Airport

 Unit 4 Meeting the Guests

 Unit 5 On the Way to the Hotel

 Unit 6 Itinerary Discussion

Module 3 In the Hotel

 Unit 7 Room Reservation

 Unit 8 Check-in Service

 Unit 9 Check-out Service

Module 4 ln the Hotel Room

 Unit 10 Chamber Service

 Unit 11 Laundry Service

 Unil 12 Room Service

Module 5 ln the Restaurant

 Unit 13 Taking Orders

 Unit 14 Serving at the Dinner

 Unit 15 Beverage Service

Module 6 At Places of Interests

 Unit 16 Ticket Office

 Unit 17 At Scenic Spots

 Unit 18 Chinese Culture

Module 7 In the Shopping Center

 Unit 19 Greeting and Inquiring

 Unit 20 Introducing and Bargaining

 Unit 21 Packing and Delivering

 Unit 22 Offering After-sale Service

Module 8 In the Health Club

 Unit 23 Gym Service

 Unit 24 Golf Service

 Unit 25 SPA Service

Appendix Ⅰ Famous Hotel Groups in the World

Appendix Ⅱ Services of Hotels1

Appendix Ⅲ Famous Scenic Spots in the World

Appendix Ⅳ Famous Scenic Spots in China1

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