本书以“源自外贸”为基本原则来选取素材，分为前厅接待、客户话题、用餐礼节、娱乐在线和酒店购物五个部分，几乎涵盖了酒店场景的各个方面，实用性和知识性并重，意在把读者带到英语语境中，全新开发大家的语言潜力。

Part 1 Reception 前台接待

 Unit 1 Tour Services 旅游服务

 Unit 2 Mail Services 信件接收

 Unit 3 Airline Ticket Agent 机票代理

 Unit 4 Room Reservations 客房预订

 Unit 5 Welcoming Guests 接待顾客

 Unit 6 Depositing Luggage 存放行李

 Unit 7 Hotel Check-in 入住宾馆

 Unit 8 Currency Exchange 兑换货币

 Unit 9 Customer Complaints 顾客投诉

 Unit 10 Hotel Checkout 结账离开

Part 2 Room Services 客房话题

 Unit 1 Entering the Gusesroom 进入客房

 Unit 2 Laundry Services 洗衣服务

 Unit 3 Room Services 客房送餐

 Unit 4 Wake-up Call Services 唤醒服务

 Unit 5 Telephone Services 接打电话

 Unit 6 Housekeeping 房间清理

 Unit 7 Medical Services 医疗服务

 Unit 8 Repair Services 客户维修

 Unit 9 Newpaper Subscription 订阅报纸

 Unit 10 Other Services 其他服务

Part 3 Dining Etiquette 用餐礼节

 Unit 1 Booking a Table 餐厅预订

 Unit 2 Seating Guests 安排就座

 Unit 3 Banquet and Confernce Services 宴会和会议服务

 Unit 4 Dish Recommendation 菜肴推荐

 Unit 5 Having Chinese Food 吃中餐

 Unit 6 Having Western Food 吃西餐

 Unit 7 Dessert 饭后甜点

 Unit 8 At the Bar 酒吧服务

 Unit 9 Guests' Complanints 顾客投诉

 Unit 10 Paying the Bill 付账

Part 4 Entertainment 娱乐在线

 Unit 1 Enjoying the Music 欣赏音乐

 Unit 2 Salon Hairdressers 美发沙龙

 Unit 3 In the Gym 在健身房

 Unit 4 At the Dancing Hall 在舞厅

 Unit 5 Watching the Match 看比赛

 Unit 6 Watching TV 看电视

 Unit 7 Playing Chess 下棋

 Unit 8 At KTV 在KTV

 Unit 9 A Birthday Party 生日聚会

 Unit 10 Chatting 闲聊

Part 5 Shopping 酒店购物

 Unit 1 Buying Jewelry 买珠宝

 Unit 2 Buying Clothing 买服装

 Unit 3 Buying Shoes and Hats 买鞋帽

 Unit 4 Buying Watches and Clocks 买钟表

 Unit 5 Buying Stationery 买文具用品

 Unit 6 Buying Sporting Goods 买体育用品

 Unit 7 Buying Home Appliances 买家电

 Unit 8 Buying Drugs 买药品

 Unit 9 Buying Cosmetics 买化妆品

 Unit 10 Buying Food 买食品