我们学习英语，所接触的语言素材多以书面语为主，对在各种日常生活场合中的语言表达积累较少，因此在与来自英语国家的人交往言语失礼，甚至无法沟通的情况屡见不鲜。为克服这些障碍，本书贴近实际生活，通俗易懂，帮助读者在社交场合能够更加流畅自如地表达自己！使读者能够身临其境练习口语！

Part 1 Guest Reception 顾客接待

 Unit 1 Accepting a Reservation for a Table 接受单桌预订

 Unit 2 Accepting a Reservation for a Banquet 接受宴会预订

 Unit 3 Declining a Reservation form a Guset 客满拒绝预订

 Unit 4 Telling Service Time to a Guest 向顾客介绍营业时间

 Unit 5 Showing a Guest to the Table 引领顾客入座

 Unit 6 Asking a Guest to Wait 请顾客等候

Part 2 Pre-meal Services 餐前服务

 Unit 1 Taking Orders 接受点菜

 Unit 2 Recommending Special Dishes 推荐特色菜

 Unit 3 Serving Wines and Drinks 酒水服务

 Unit 4 Accepting Special Demands 接受特殊要求

 Unit 5 Taking a Breakfast Service 受理早餐服务

 Unit 6 Taking a Lunch Service 受理午餐服务

Part 3 Serving during a Meal 席间服务

 Unit 1 Serving Chinese Food 中国餐服务

 Unit 2 Serving Foreign Food 外国餐服务

 Unit 3 Serving Dishes 上菜服务

 Unit 4 Supplying Spices 提供香料

 Unit 5 Explaining Menus for a Guest 向顾客解释菜单

 Unit 6 Explaining Meal Etiquette 讲解用餐礼节

Part 4 Post-meal Services 餐后服务

 Unit 1 Settling Bills 结账服务

 Unit 2 Explaining Tax and Service Charges 解释税率和服务费

 Unit 3 Helping a Guest Look for a Lost Article 帮顾客寻找失物

 Unit 4 Handling Complaints about Food 接受对食物的投诉

 Unit 5 Handling Complaints about Services 接受对服务的投诉

 Unit 6 Apologizing and Replying 道歉与应答

 Unit 7 Asking a Guest for Comments 向顾客收集意见

Part 5 Special Services 特殊服务

 Unit 1 Chafing Dish Services 火锅服务

 Unit 2 Coffee Services 咖啡服务

 Unit 3 Tea Services 饮茶服务

 Unit 4 KFC Services 肯德基服务

 Unit 5 Buffet Services 自助餐服务

 Unit 6 Fast-food Services 快餐服务

 Unit 7 Delivery Services 外送服务