本书分为两大部分。第一部分的第一章系统地介绍了英文商务信函写作的基本知识，第二至第十二章遵循外贸常规流程，依次介绍了业务关系的建立、资信调查、询盘及回复、报盘、还盘和接受，支付方式、包装、保险、装运、索赔与理赔，代理等内容。第二部分是附录部分，内容包括各个章节的样信、对话的译文及练习答案。

本书结构新颖，内容全面，脉络清晰，实用性强。

本书主要包括两部分。第一部分的第一章系统地介绍了英文商务信函写作的基本知识，第二至第十二章遵循外贸常规流程，依次介绍了业务关系的建立、资信调查、询盘及回复、报盘、还盘和接受，支付方式、包装、保险、装运、索赔与理赔，代理等内容。第二部分是附录部分，内容包括各个章节的样信、对话的译文及练习答案。本书的特色是，以两个具体的模拟公司的一单生意，从建立外贸业务关系开始一直到索赔及代理，为主要线索，以外贸操作过程的各个环节所涉及的样信为具体内容，两个公司对一单电子产品完整的贸易过程贯穿整本书，使读者置身于一个业务操作环境中，对外贸信函的特点、实际运用过程有更透彻、更深刻的理解，具有实用性。同时，本书的练习题内容全面，题型多样，突出各个章节的重点。

本书可供高等院校国际经济与贸易专业、外贸英语专业及其他相关专业师生使用，也可供社会读者，尤其是从事外贸商务活动的读者参考。

前言

Chapter 1 Business Letters Writing

　Learning focus

　Section one Common letters and business letters

　Section two The layout of business letters

　Section three Format of a business letters

　Section four Writing principles on business letters

　section five Exercises

Chapter 2 Establishment of Business Relations

　Learning focus

　Section one Introduction

　Section two Useful sentences

　Section three Specimen letters

　Section four Dialogue practice

　Section five Exercises

Chapter 3 Inquiry

　Learning focus

　Section one Introduction

　Section two Useful sentences

　Section three Specimen letters

　Section four Dialogue practice

　Section five Exercises

Chapter 4 Quotations and Offer

　Learning focus

　Section one Introduction

　Section two Useful sentences

　Section three Specimen letters

　Section four Dialogue practice

　Section five Exercises

Chapter 5 Counter-offer

　Learning focus

　Section one Introduction

　Section two Useful sentences

　Section three Specimen letters

　Section four Dialogue practice

　Section five Exercises

Chapter 6 Order and Acceptance

　Learning focus

　Section one Introduction

　Section two Useful sentences

　Section three Specimen letters

　Section four Dialogue practice

　Section five Exercises

Chapter 7 Terms of Payment

　Learning focus

　Section one Introduction

　Section two Useful sentences

　Section three Specimen letters

　Section four Dialogue practice

　Section five Exercises

Chapter 8 Payment by Letter of Credit

　Learning focus

　Section one Introduction

　Section two Useful sentences

　Section three Specimen letters

　Section four Dialogue practice

　Section five Exercises

Chapter 9 Commodity Inspection, Insurance and Arbitration

　Learning focus

　Section one Introduction

　Section two Useful sentences

　Section three Specimen letters

　Section four Dialogue practice

　Section five Exercises

Chapter 10 Packing and Shipment

　Learning focus

　Section one Introduction

　Section two Useful sentences

　Section three Specimen letters

　Section four Dialogue practice

　Section five Exercises

Chapter 11 Claims and Complaints

　Learning focus

　Section one Introduction

　Section two Useful sentences

　Section three Specimen letters

　Section four Dialogue practice

　Section five Exercises

Chapter 12 Agency

　Learning focus

　Section one Introduction

　Section two Useful sentences

　Section three Specimen letters

　Section four Dialogue practice

　Section five Exercises

参考文献

附录 样信、对话的译文及练习参考答案

　Chapter 1 Business Letters Writing

　Chapter 2 Establishment of Business Relations

　Chapter 3 Inquiry

　Chapter 4 Quotations and Offer

　Chapter 5 Counter-offer

　Chapter 6 Order and Acceptance

　Chapter 7 Terms of Payment

　Chapter 8 Payment by Letter of Credit

　Chapter 9 Commodity Inspection,Insurance and Arbitration

　Chapter 10 Packing and Shipment

　Chapter 11 Claims and Complaints

　Chapter 12 Agency