本书是根据涉外餐旅业实际需要编写的英语岗位培训教材。全书分为五部分，分别介绍宾馆的前厅、餐厅、商场和管理部门的常用口语。课文采用情景对话的形式，并有语法结构和功能简介，每篇课文后有大量练习，各部分后还有总复习练习。附录中收进了餐旅业工作人员常用的简易英语和有关术语。

1. PART Ⅰ THE FRONT OFFICE

2. 前厅

3. INTRODUCTION(导言):The Manager's Remarks(经理的话)

4. UNIT 1 Room Reservations(预订客房)

5. UNIT 2 At the Reception Desk(接待处)

6. UNIT 3 The Bellman(应接服务员)

7. UNIT 4 At the Information Desk(问讯处)

8. UNIT 5 The Cashier(出纳员)

9. UNIT 6 Settling Guests' Complaints(处理投诉)

10. CONSOLIDATION(复习)

11. PART Ⅱ THE HOUSEKEEPING DEPARTMENT

12. 房务部

13. UNIT 1 Guiding the Guests to Their Rooms(引客进房)

14. UNIT 2 Chamber Service(客房服务)

15. UNIT 3 Special Services(特别服务)

16. UNIT 4 Laundry Service(洗衣服务)

17. UNIT 5 Miscellaneous Services(多项服务)

18. UNIT 6 Wake-up Call Service(唤醒服务)

19. CONSOLIDATION(复习)

20. PART Ⅲ FOOD AND BEVERAGE DEPARTMENT

At the Arts and Crafts Department

Correcting Errors

Scene: The Bellows are standing by the Porcelain Counter. Mrs Bellow(M) has    chosen a china tea set.

Shop Assistant(SA): You've made a good choice. This china tea set is   unusual. It was made in Jingdezhen. There are few others like it.

 M: It is extremely beautiful. This is the very thing I've been deaming of.

Mr Bellow(B):Jingdezhen? Oh I know it. Isn't it called"the capital of   porcelain?"

P269