李群编写的《饭店服务英语》以满足职业岗位需求为目标，以培养学生的应用技能为着力点，紧紧抓住酒店服务的特点，将酒店服务按部门分为若干个小的任务，以大量实际操作将课堂教学、实践和职业岗位能力结合起来，力求使学生在“做中练，做中学”。

本教材既适合作为高等院校酒店管理、旅游管理相关专业的教材，也可供其他专业的学生作为英语学习的参考用书。

Part One General English for Hotel Service

Module I Courtesy Words

 Section 1 Welcoming and Greeting

 Section 2 Saying Thanks

 Section 3 Saying Sorry

 Section 4 Asking for Opinions

 Section 5 Reminding and Farewell

 Section 6 Wishing and Blessing

 Section 7 Giving Directions

Module II Departments and Positions in a Hotel

 Section 1 Departments in a Hotel

 Section 2 Positions in a Hotel

 Section 3 Abbreviations in a Hotel

Module III Everyday Expressions

 Section 1 Numbers :

 Section 2 Seasons and Weather

 Section 3 Months and Week

 Section 4 Time

Part Two Professional English for Hotel Service

Module I Front Office

 Task 1 Room Reservation

 Task 2 Check-in Service

 Task 3 Concierge Service

 Task 4 Information Service

 Task 5 Operator Service

 Task 6 Cashier and Check-out Service

 Task 7 Dealing with Complaints

Module II The Housekeeping Department

 Task 1 Guiding Guests to Their Rooms

 Task 2 Room Cleaning/Chamber Service

 Task 3 Laundry Service

 Task 4 Problems and Maintenance Service

 Task 5 Miscellaneous Services (1)

 Task 6 Miscellaneous Services (2)

 Task 7 Dealing with Emergency

Module III Food and Beverage Service

 Task 1 Food and Beverage Reservation

 Task 2 Reception Service

 Task 3 Taking Orders Service

 Task 4 Food Service

 Task 5 Beverage Service

 Task 6 Payment

Module IV Health and Recreation Club

 Task 1 Physical Fitness Service

 Task 2 Health Service

 Task 3 Beauty Service

 Task 4 Recreation Service

Module V Hotel Business Center

 Task 1 Meetings Service

 Task 2 Ticketing Service

 Task 3 Fax, Typing and Photocopying Services

 Task 4 Mail Service