郑坤丹主编的《饭店服务英语(附光盘全国高等职业教育旅游管理专业精品系列教材)》旨在让我们的酒店从业人员都能用英语进行最基本的交流，从而在各自的岗位上，尽显自己的才能，为培养酒店业急需的新一代高级服务人才略尽绵薄之力，使流利的语言服务为娴熟的职业技能锦上添花，从而为宾客提供高品质的服务。

Part One An Introduction to Hotels

Part Two Hotel Services

 Chapter 1 Front Office and Its Sections

 Unit 1 Front Office Department

 Unit 2 Room Reservation

 Unit 3 Bell and Concierge Service

 Unit 4 Check-in Service

 Unit 5 Cashier's Service

 Unit 6 Check-out

 Chapter 2 Housekeeping

 Unit 1 About Housekeeping

 Unit 2 Regular Services

 Unit 3 Showing the Room

 Unit 4 Cleaning the Room

 Unit 5 Laundry Service

 Unit 6 Room Service

 Unit 7 Personalized Service

 Unit 8 Emergency

 Chapter 3 Food & Beverage

 Unit 1 About Food & Beverage Services

 Unit 2 Taking Table Reservations

 Unit 3 Greeting the Guests

 Unit 4 Taking Orders

 Unit 5 Serving Dishes

 Unit 6 Bar Service

 Unit 7 Paying the Bill

 Chapter 4 Health and Recreation Club

 Unit 1 About the Health & Recreation Club

 Unit 2 Swimming, Golf, and Karaoke Service

 Chapter 5 Business Center

 Unit 1 Secretarial Services

 Unit 2 Providing Information

 Unit 3 Convention Services

 Unit 4 Ticket Services

 Chapter 6 Other Services

 Unit 1 Shopping

 Unit 2 Telephone

 Unit 3 At the Cloakroom

 Unit 4 Dealing with Complaints

Part Three Appendices

 Appendix I Names of Hotel Departments

 Appendix II Positions in Hotel Departments

 Appendix III Room Tariff Sample

 Appendix IV Commonly Used Words in Restaurant

 Appendix V Name, Symbol or Abbreviation of Common Currencies

 Appendix VI Commonly Used Expressions in Beauty Parlors

 Appendix VII World Time ~ Beijing Time

 Appendix VIII Public Notice in English

 Appendix IX World Airlines

 Appendix X Domestic Airlines

 Appendix XI Traditional Festivals

 Appendix X]I Expressions for Hotel Introduction

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