唐能越、刘婕主编的《呼叫实务英语（附光盘中等职业教育涉外呼叫服务系列教材）》的编写注重学生需求、社会需求与课程日标相结合，内容侧重于学生涉外呼叫英语语言能力与综合素质培养的结合。本书的主要特色是将课堂学习、实践操作与自主学习结合起来，构建科学的、职业特色鲜明的、理论与实践一体化的涉外呼叫服务英语实训教材。

唐能越、刘婕主编的《呼叫实务英语（附光盘中等职业教育涉外呼叫服务系列教材）》的编写注重学生需求、社会需求与课程日标相结合，内容侧重于学生涉外呼叫英语语言能力与综合素质培养的结合。全书共八个单元，主要以旅游服务、物业管理、市场凋查、保险、金融等行业的涉外呼叫服务典型工作任务为背景，着重训练学生的英语语言技能与专业技能。《呼叫实务英语（附光盘中等职业教育涉外呼叫服务系列教材）》的主要特色是将课堂学习、实践操作与自主学习结合起来，构建科学的、职业特色鲜明的、理论与实践一体化的涉外呼叫服务英语实训教材。

GENERAL PREFACE 总序

PREFACE 前言

Unit 1 WHAT KIND OF HOTEL AND ROOM WOULD YOU LIKE TO RESERVE?

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

Unit 2 WHAT KIND OF FLIGHT DO YOU PREFER?

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

Unit 3 HOW OFTEN DO YOU GO TO THE BEAUTY CENTER？

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

Unit 4 WHAT DIRECTION OF THE HOUSE DO YOU PREFER？

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

Unit 5 COULD YOU SPARE ME A MINUTE TO DO A SURVEY?

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

Unit 6 WOULD YOU PLEASE TELL ME YOUR PHONE NUMBER？

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

Unit 7 WOULD YOU GIVE ME YOUR POLICY NUMBER, PLEASE?

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

Unit 8 WOULD YOU PLEASE TELL ME YOUR ACCOUNT NUMBER?

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

TRANSCRIPTS

KEYS

REFERENCES