本教材共由10个单元组成，内容涉及商务会议、谈判、求职面试等与职场英语相关的各个方面。每单元由三部分构成：第一部分为与本单元内容相关的情景对话；第二部分为信息输入，通常是两篇有关背景知识的文章；第三部分为实践练习，由口语练习和书面练习组成，为学生提供真实情景，让学生将课上所学的知识应用到实际。同时，在对话及文章后的语言要点中，给出实用的口语表达例句，帮助学生就该单元的话题进行会话。

Unit 1 Job Interview

 Text A Interview Etiquette

 Text B Research the Company—An Important Step Before Interview

 CulturaI Tips面试中的禁忌

Unit 2 company structure

 Text A Board of Directors，Chairman and CEO

 Text B Job Descriptions

 Cultural Tips大型跨国公司组织结构案例

Unit 3 on the Phone

 Text A How to Answer a Phone Call—Telephone Etiquette for the Called Party

 Text B How to Make a Phone Call—Telephone Etiquette for the Caller

 Cultural Tips商务电话礼仪

Unit 4 At the Meetjng

 Text A How to Organize and Run Effective Meetings

 Text B Meeting Agenda and Meeting Minutes

 Cultural Tips商务会议礼仪

Unit 5 Business Travel

 Text A Busi ness Travel

 Text B Business Dining Etiquette

 Cultural Tips国外小费文化

Unit 6 Receiving Visitors

 Text A Receiving Visitors

 Text B Inviting Clients to a Business Lunch

 Cultural Tips世界各国人的饮食习惯及禁忌

Unit 7 Exhibition

 Text A How to Select a Right Trade Show

 Text B Exhibit Hall Etiquette

 Cultural Tips展会计划时间表

Unit 8 Negotiation

 Text A 5 Ways to Negotiate More Effectively

 Text B Negotiation—Planning for a Successful Outcome

 Cultural Tips谈判中非言语沟通技巧

Unit 9 Customer Service

 Text A How to Provide Superior Customer Service

 Text B Dealing with Complaints

 Cultural Tips现代客户服务理念

Unit 10 Keys to Career Success

 Text A Staff Training

 Text B Interpersonal Relationships and Politics

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