本书按时间先后记述了外贸业务中进行的建立业务关系、展销会、公司介绍、工厂接待、产品介绍、询盘、还盘、订货、包装、装运、保险、支付、合同签订、商检、索赔、仲裁、代理等活动中与我方各类涉外工作人员口头交际的过程。

本书针对外销员的国际商务英语口语考试，提供更为贴近时代而有针对性的学习辅导，有利于进一步熟练地运用英语从事对外经贸工作。可作为国际贸易、国际商务等经济类专业以及商务英语专业的教材，也可作为从事国际贸易工作的在职人员业务培训教材。

本书为“21世纪高等职业教育规划教材双证系列(国际商务类)”之一。

本书根据“就业导向、工学结合、任务中心”的原则，结合外贸环节中业务流程的口头交际内容进行编写，全书分为17个单元，内容涉及建立业务联系、展销会、公司介绍、工厂接待、产品介绍、询盘和报盘、还盘、订货、包装、装运、保险、支付、签约、商检、索赔、仲裁、代理等。每个单元由商务知识、情景对话、语言扩展、职业拓展和辅助课文5个部分组成。本书针对外销员的国际商务英语口语考试，提供更为贴近时代而有针对性的学习辅导。

本书可作为国际贸易、国际商务等经济类专业以及商务英语专业专业课的教材，也可作为从事国际贸易工作的在职人员业务培训教材。

Unit 1 Establishment of Business Relations

　Business Profile

　Situational Dialogue

　Data Bank

　Career Skills: Explaining Your Job

　Text Bank: Relationship in Business

Unit 2 Trade Fair

　Business Profile

　Situational Dialogue

　Data Bank

　Career Skills: On-site Service

　Text Bank: Prepare Your Trade Show Display

Unit 3 Company Introduction

　Business Profile

　Situational Dialogue

　Data Bank

　Career Skills: Describing Graphs

　Text Bank: Introducing Your Company

Unit 4 A Factory Tour

　Business Profile

　Situational Dialogue

　Data Bank

　Career Skills: Entertaining Clients

　Text Bank: Business Entertaining Skills

Unit 5 Product Introduction

　Business Profile

　Situational Dialogue

　Data Bank

　Career Skills: Promotion Activity

　Text Bank: Personal Selling

Unit 6 Inquiries and Offers

　Business Profile

　Situational Dialogue

　Data Bank

　Career Skills: Giving Numbers

　Text Bank: Writing a Business Letter

Unit 7 Counter-offer

　Business Profile

　Situational Dialogue

　Data Bank

　Career Skills: Making Negotiation

　Text Bank: Barriers to Successful Negotiation

Unit 8 Acceptance and Order

　Business Profile

　Situational Dialogue

　Data Bank

　Career Skills: Getting Things Done on Time

　Text Bank: How to Get Things Done

Unit 9 Packing

　Business Profile

　Situational Dialogue

　Data Bank

 Career Skills: Making a Case

 Text Bank- Packing Charge

Unit 10 Shipment

 Business Profile

 Situational Dialogue

 Data Bank

 Career Skills: Considering Alternatives

 Text Bank: Shipment Advice

Unit 11 Insurance

 Business Profile

 Situational Dialogue

 Data Bank

 Career Skills: Showing Cause and Effect

 Text Bank: Cargo Insurance

Unit 12 Payment

 Business Profile

 Situational Dialogue

 Data Bank

 Career Skills: Making and Responding to Suggestions

 Text Bank: Methods of Payment

Unit 13 Contracts

 Business Profile

 Situational Dialogue

 Data Bank

 Career Skills: Concluding the Deal

 Text Bank: Business Contracts

Unit 14 Commodity Inspection

 Business Profile

 Situational Dialogue

 Data Bank

 Career Skills: Giving Reasons

 Text Bank: CCIB and Inspection

Unit IS Complaints & Claims

 Business Profile

 Situational Dialogue

 Data Bank

 Career Skills. Expressing Arguments

 Text Bank: Dealing with Complaints

Unit 16 Arbitration

 Business Profile

 Situational Dialogue

 Data Bank

 Career Skills: Making Recommendations

 Text Bank: ICC and Arbitration

Unit 17 Agency

 Business Profile

 Situational Dialogue

 Data Bank

 Career Skills: Making Arrangements

 Text Bank- Types of the Agents

 Appendix A: 国际商务英语口语应试指导

 Appendix B: 国际商务英语口语模拟试题

 Appendix C: 常用外贸缩略语

 Appendix D: Tape scripts

参考文献