《物流英语》是为培养大量国际物流专门人才，解决物流企业发展对既懂得物流专业知识、又熟练掌握物流英语及实际业务运作的技能型人才的急需。全书共10个单元，以培养学习者英语书写和口语应用能力为主线，依照国际与国内物流业务活动的基本过程和规律，结合实际讲解知识内容，力求突出实用性。本书内容包括：物流简介、客户服务、物流仓储、物流运输与配送、物流包装、物流采购、国际物流、第三方物流、供应链管理、物流信息管理等主要环节基本专业英语知识，以及办证下单日常工作所需的常用词汇用语。

物流无国界。随着世界各国之间贸易交往的日益密切，我国物流业已开始挺进国际物流市场。加强我国物流从业人员的英语培训已成为目前迫切需要解决的问题。

本书内容包括：物流简介、客户服务、物流仓储、运输与配送、包装与采购、国际物流、第三方物流、供应链管理、物流信息管理。本书选材新颖、难度适宜、通俗易懂，注重突出职业教育特点与实际应用。

本书不仅可作为各学历层次职业教育现代物流管理专业教材，还可作为物流企业从业人员的培训教材，对广大社会自学者也是非常有益的参考书。

Unit 1 Introduction to Logistics

Text I What Is Logistics

Dialogue 1 Introduction to Logistics Company

Text 2 Activities in Logistics System

Dialogue 2 Visiting a Logistics Company

Unit 2 Customer Service

Text 1 What Is Customer Service

Dialogue 1 Delay of Delivering

Text 2 How to Improve Customer Service Level

Dialogue 2 Making a Complaint

Unit 3 Warehousing

Text 1 Warehouse Operation

Dialogue 1 Visiting a Warehouse

Text 2 Inventory Management

Dialogue 2 How Much Should I Order

Unit 4 Transportation and Distribution

Text 1 Transportation Mode

Dialogue 1 Negotiating About the Transportation Conditions

Text 2 Distribution Management

Dialogue 2 Partial Shipment and Transshipment

Unit 5 Packaging

Text 1 Introduction of Packaging

Dialogue 1 Packing of Silk Stockings

Text 2 Functions of Packaging

Dialogue 2 The Packaging of Beer

Unit 6 International Logistics

Text 1 Containerization

Dialogue 1 Talking About the Unloading Port

Text 2 Main Logistics Documents

Dialogue 2 Change the Port of Destination

Unit 7 Purchasing

Text 1 Purchasing

Dialogue 1 What Is Purchasing

Text 2 Purchasing Process

Dialogue 2 Ordering Equipment

Unit 8 The Third Party Logistics

Text 1 The Nature of the Third Party Logistics

Dialogue 1 Searching the 3PL Companies

Text 2 3PL in China

Dialogue 2 Evaluating 3PL Companies

Unit 9 Supply Chain Management

Text 1 Supply Chain Management

Dialogue 1 Developing a Supply Chain

Text 2 Developing Trends in Supply Chain Management

Dialogue 2 The Possibility of Creating a Supply Chain

Unit 10 Logistics Information Management

Text 1 The Role of Information Management

Dialogue 1 Difference between Legacy System and Present System

Text 2 Pick to Light Basics

Dialogue 2 Introduction to Supply Chain Management Information System

Appendix Ⅰ  Logistics Terms

Appendix Ⅱ  Reference Keys

Appendix Ⅲ Logistics Documents

参考文献