本书在内容安排上，本教材兼顾了英语的一般知识点、语言点、基础语法、常用词汇、日常会话等以及与饭店服务专业密切相关的实用的专业词汇、专业用语，既为学生的后续英语学习打下基础，又突出了职业教育特色。本教材依据饭店各部门、岗位对从业人员的英语要求，完全按照饭店服务的实际情景设计对话内容，因而更加实用，教材共分为四个部分：前台服务英语、餐饮服务英语、客房服务英语和其他服务英语。全书共计26个单元，每单元均包括情景对话、短文阅读、词汇、注释、语法知识和练习。

English for the Front Desk

 Unit 1

Room Reservations

Passage：A Wonderful Day

Grammar：词类综述

 Unit 2

Checking In

Passage：How to Start a Conversation

Grammar：句子的种类

 Unit 3

Bell Service(1)

Passage：My School

Grammar：简单句

 Unit 4

Bell Service(2)

Passage：Learning English

Grammar：动词综述

 Unit 5

Concierge Service

Passage：Mary's Diary

GlFalllnlar一般现在时和一般过去时

 Unit 6

Checking Out

Passage：My First Day at the Technical School

Grammar：现在进行时和过去进行时

 Unit 7

The Business Center

Passage：E-mailing Mary

Grammar：一般将来时和将来进行时

English for the Food and Beverage Department

 Unit 8

Restaurant Reservation

Passage：Mary Is Ⅲ

Grammar：现在完成时和过去完成时

 Unit 9

Receiving the Guest

Passage：Public Signs

Grammar：情态动词(1)

 Unit 10

Table Service

Passage：Fast Food Restaurants

Grammar：情态动词(2)

 Unit 11

Chinese Food

Passage：Rita's New Job

Grammar：比较级和最高级

 Unit 12

Breakfast

Passage：Four Seasons

Grammar：被动语态(1)

 Unit 13

Banquet and Buffet Service，

Passage：The Olympic Games

Grammar：被动语态(2)

 Unit 14

Bar Sewice

Passage：Cars in Big Cities

Grammar：被动语态(3)

 Unit 15

Handling Complaints

Passage：A Letter of Complaint

Grammar：动词不定式

 Unit 16

Room Service

Passage：Finding a Hobby

Grammar：动名词

English for the Housekeeping Department

 Unit 17

Receiving Guests

Passage：The Garden Hotel

Grammar：分词

 Unit 18

Room Cleaning

Passage：Making the Bed  

 Unit 19

Laundry Service

Passage：Thank You

Grammar：名词性从句(2)

 Unit 20

Maintenance

Passage：How Can You Get Travel Information?

Grammar：状语从句(1)

 Unit 21

Other Housekeeping Services

Passage：Baby—sitting

Grammar：状语从句(2)

 Unit 22

Lost and Found

Passage：What Is Ms．?

Graminar；限定性定语从句

 Unit 23

Dealing with Complaints

Passage：An Unpleasant Holiday

Grammar：非限定性定语从句

English for other Departments

 Unit 24

Telephone Services

Passage：Answering the Phones

Grammar：直接引语和间接引语

 Unit 25

At the Recreation Center

Passage：An E—mail for Introducing a Gym

Grammar：It的用法

 Unit 26

At the Shopping Arcade

Passage：An Expensive Present

Grammar：主谓一致

附录(Appendices)

I．词汇表

Ⅱ．饭店机构表中英文对照

Ⅲ．饭店常用术语和告示语中英文对照及缩略语

Ⅳ．常用餐饮词汇中英文对照

Ⅴ．客房设施和配备词汇中英文对照

Ⅵ．饭店常用表格中英文对照