这是本由美国哈佛商学院提供版权的关于技术与运营管理的全英文书籍。它主要通过案例教学，案例不仅运用于讨论研究，还作为概念或原理的例子、说明来使用。因此，它在相关领域的书籍中具有很高评价。

Process Fundamentals (9-696-023) 1

Toshiba: Ome Works (9-696-059) 19

Align Technology, Inc. (9-603-058) 37

Project Management Manual (9-697-034) 59

Constructing and Using Process Control Charts (9-686-118) 99

Toyota Motor Manufacturing, U.S.A., Inc. (9-693-019) 117

Southwest Airlines in Baltimore, Supplement (9-602-157) 139

Ford Motor Company: Supply Chain Strategy (9-699-198) 143

Foremostco, Inc. (A) (9-604-017) 153

Digital Equipment Corporation: The EndPoint Model (A) (9-688-059) 165

Jamcracker (9-602-007) 179

Moore Medical Corporation (9-601-142) 199

Cisco Systems, Inc.: Implementing ERP (9-699-022) 221

IDEO Product Development (9-600-143) 241

BMW AG: The Digital Car Project (A) (9-699-044) 263

Chrysler and BMW: Tritec Engine Joint Venture (9-600-004) 285

Workplace Safety at Alcoa (A) (9-692-042) 311

MedSource Technologies (9-603-081) 333