本书主要是为培养学生的商务英语写作技能而编写的。内容包括了传统的商务书信写作和商务备忘录，新增加了电子邮件、商务合同、商务宣传等其他应用类型的写作，同时也涉及商务活动中的跨文化交际和交际中伦理因素的介绍。

本书采用写作技巧和写作知识与实际商务知识和业务相结合的编写方法，力求使一切努力都落到提高学生商务写作能力这一点上。

Chapter 1 Getting Started: Writing and Your Career

I. The Key to Effective Writing

II. Functions of Job-related Writing

Cross-cultural Communication

Exercises

Chapter 2 Professional Writing: Some Basics

I. Writing: Words

II. Writing: Sentences

III. Writing: Letters

Cross-cultural Communication

Exercises

Chapter 3 How to Get a Job: Resumes, Letters of

Applications and Interviews

I. Preparing for Your Job Search

II. Preparing a Resume

III. Writing a Letter of Application

IV. Going to an Interview

Cross-cultural Communication

Exercises

Chapter 4 Writing Memos, E-mails and Minutes

I. Memos

II. E-mail

III. Minutes

Cross-cultural Communication

Exercises

Chapter 5 Order Letters and Letters of Inquiry

I. Order Letters

II. Letters of Inquiry

Cross-cultural Communication

Exercises

Chapter 6 Sales Letters

I. Brief Introduction to Sales Letters

II. The "Four A' s" in Sales Letters

III. Write Sales Letters Automatically

Cross-cultural Communication

Exercises

Chapter 7 Customer Relations Letters ( I )—

Goodwill Letters

I. Thank-you Letters

II. Congratulation Letters

III. Letters of Invitation or Welcome

IV. Letters of apology

V. Letters to Express Get-well Wishes or Sympathy

Cross-cultural Communication

Exercises

Chapter 8 Customer Relations Letters ( II ) --

Complaint Letters and Adjustment Letters

I. Complaint Letters

II. Adjustment Letters

Cross-cultural Communication

Exercises

Chapter 9 Customer Relations Letters (III) —

Collection Letters

I. Collection Letter 1

II. Collection Letter 2

III. Collection Letter 3

IV. Collection Letter 4

Cross-cultural Communication

Exercises

Appendix

I. Certification and Verification

II Agreement and Contract

III. Confirmation

IV. Authorization

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