本书重点提出情景应用BEC高频词汇，进行系统地扩展学习，由此词汇再进行8倍、10倍、20倍等的拓展速记。并且一网打尽职场经典句型，真实再现谈判桌前锋芒，帮助你妙语连珠搞定商务公文。真可谓是点线面层层递进步步为营。

本书是套书中在“点”、“线”积累基础上的“面”的飞跃。每一单元开端设计几个温故知新的句子，用于热身和巩固学习。然后是两个难易有梯度的情景实战对话，对话的选择是有针对性的，在体现这一单元主题下的不同情况的应对和处理方式。在学习语言的同时，还可掌握谈判技巧、公关方式和国际礼仪。全书分为11章139个单元，包含商务交际、价格与付款方式、包装与物流、贸易方式、商贸进出口、商务会议、公司运作、市场营销、客户关系管理、与银行打交道、商务旅行，可谓真正的商务话题大全。

Chapter 1 Business Communications 商务交际

　Unit 1 Answering the Telephone接听电话

　Unit 2 DiMing a Wrong Number打错电话

　Unit 3 Calling a Switchboard电话转接

　Unit 4 Arranging an Appointment安排约会

　Unit 5 Putting Off an Appointment推迟约会

　Unit 6 Canceling an Appointment取消约会

　Unit 7 Visiting Clients拜访客户

　Unit 8 Reception商务接待

　Unit 9 Introduction of the Company公司介绍

　Unit 10 Visiting Factories参观工厂

　Unit 1 1 Business Meals商务会餐

　Unit 12 Arranging Activities安排活动

　Unit 13 Seeing Off Customers送别客户

Chapter 2 Price and Terms of Payment 价格与付款方式

　Unit 1 Inquiry询盘

　Unit 2 Offer报盘

　Unit 3 Counter-Offer还盘

　Unit 4 CIF成本、保险加运费价

　Unit 5 DDP完税后交货价

　Unit 6 EXW工厂交货价

　Unit 7 FOB船上交货价

　Unit 8 Remittance汇付

　Unit 9 Collection托收

　Unit 10 Letter of Credit信用证

　Unit 11 Letter of Guarantee保函

Chapter 3 Packing and Logistics 包装与物流

　Unit 1 Mode of Packing包装方式

　Unit 2 Ways of Shipment装运方式

　Unit 3 Date of Shipment装运期限

　Unit 4 Chartering a Vessel租船订舱

　Unit 5 Port of Departure起运港

　Unit 6 Port of Destination目的港

　Unit 7 Transshipment Port中转港

　Unit 8 Clearance of Goods报关

　Unit 9 Customs Clearance结关

　Unit 10 Export Drawback出口退税

　Unit 11 Exemption from Duty进口免税

Chapter 4 Forms of Trade 贸易方式

　Unit 1 Technology Transfer技术转让

　Unit 2 Bidding招标

　Unit 3 Tender投标

　Unit 4 Joint Venture合资企业

　Unit 5 Compensation Trade补偿贸易

　Unit 6 Barter Trade易货贸易

　Unit 7 Consignment Trade寄售贸易

　Unit 8 Processing Business加工业务

　Unit 9 Assembling Business装配业务

　Unit 10 Financing融资

　Unit 1l Agent有关代理

　Unit 12 Commission佣金问题

Chapter 5 Import and Export商贸进出口

　Unit 1 Credit Inquiry资信调查

　Unit 2 Establishing Trade Relations建立贸易关系

　Unit 3 Quantity of the Order订货数量

　Unit 4 Quality of Goods货物质量

　Unit 5 Ordering Goods下订单

　Unit 6 Out of stock缺货

　Unit 7 Insurance Rate保险费率

　Unit 8 Commodity Inspection商品检验

　Unit 9 Signing a Contract签订合同

　Unit 10 Revision of a Contract修改合同

Chapter 6 Business Conferences 商务会议

　Unit 1 Preparing for a Meeting会议筹备

　Unit 2 Agenda会议议程

　Unit 3 Beginning the Meeting会议开始

　Unit 4 Discussing During the Meeting会议讨论

　Unit 5 Summarization and Adjournment总结闭会

Chapter 7 Company Operation 公司运作

　Unit 1 Competition竞争

　Unit 2 Partnership合作关系

　Unit 3 Product Launch新产品发布会

　Unit 4 Press Conference记者招待会

　Unit 5 Registering a Trademark商标注册

　Unit 6 Patent专利

　Unit 7 Financial Affairs公司财务

　Unit 8 Company Website公司网站

　Unit 9 Mergers公司合并

　Unit 10 Branch Offices分支机构

Chapter 8 Marketing ＆Sales 市场营销

　Unit 1 Market Research市场调研

　Unit 2 Target Audience目标消费者

　Unit 3 Promotion by Salesperson登门推销

　Unit 4 Advertising Campaign广告运作

　Unit 5 Choosing Media选择媒体

　Unit 6 Details of all Advertisement广告细节

　Unit 7 Promotional Events促销活动

　Unit 8 Preparing for a Trade Show准备展会

　Unit 9 Trade Shows展会现场

　Unit 10 Product Demonstrations产品展示

　Unit 11 E-commerce电子商务

　Unit 12 After-Sale Service售后服务

Chapter 9 Customer Relationship Management 客户关系管理

　Unit 1 Complaints About Quality质量投诉

　Unit 2 Complaints About Short Quantity短重投诉

　Unit 3 Dealing with Complaints处理投诉

　Unit 4 Wrong Shipment错发货物

　Unit 5 Returning the Goods退货

　Unit 6 Claims索赔

　Unit 7 Arbitration诉诸仲裁

　Unit 8 Public Relations公共关系

　Unit 9 Company Gifts公司纪念品

Chapter 10 Contacting with Bank 与银行业务

　Unit 1 Opening an Account开立账户

　Unit 2 Inquiring About Interest Rates询问利率

　Unit 3 Depositing and Withdrawing存款取钱

　Unit 4 Closing an Account注销账户

　Unit 5 Cashing a Check支票兑现

　Unit 6 The Rate of Exchange外汇汇率

　Unit 7 Exchanging Money货币兑换

　Unit 8 Credit Card信用卡

　Unit 9 Reporting a Lost Passbook存折挂失

　Unit 10 Investing in Stock Market投资股市

Chapter 11 Business Trip 商务旅行

　Unit 1 Daily Schedule日程安排

　Unit 2 Passport and Visa护照签证

　Unit 3 Booking a Plane Ticket订飞机票

　Unit 4 Security Check安全检查

　Unit 5 On the Plane在飞机上

　Unit 6 Transit转机

　Unit 7 Passing the Customs过海关

　Unit 8 By Ship乘船

　Unit 9 By Train乘火车

　Unit 10 Asking the way问路

　Unit 11 By Bus乘公交车

　Unit 12 By Subway乘地铁

　Unit 13 Taking a Taxi乘出租车

　Unit 14 Reserving a Room订房间

　Unit 15 Checking in入住登记

　Unit 16 Wake-up Call电话叫醒

　Unit 17 Laundry送洗衣物

　Unit 18 Maintenance维修服务

　Unit 19 Bill Mistake账单错误

　Unit 20 Checking out结账退房

　Unit 21 Booking a Table餐厅订位

　Unit 22 At the Restaurant在餐馆

　Unit 23 Sightseeing参观游览