本教材主要培养酒店、旅游专业学生或酒店服务人员的英语听说能力以及在实际工作岗位上的英语运用能力，突出行业外语的应用能力培养。本书内容还原了工作本来面貌，注重以实际工作流程为导向，同时紧扣《江苏省旅游饭店职业英语等级标准（中级）》。书中内容不仅与职业资格证书挂钩、与行业接轨，实现分层次培养人才的目的，而且密切结合酒店前厅、客房、餐饮等岗位群的典型工作任务，突出现代旅游服务业从业人员的英语语言表达、人际交往与沟通协调能力及应变能力的综合素质的培养。

Part 1 The Front Desk
前厅服务英语
Scene One Room Reservations
Scene Two At the Reception Desk
Scene Three Business Center
Scene Four Concierge Service
Scene Five The Cashier
Part 2 Housekeeping Department
客房服务英语
Scene One Chamber Service
Scene Two Laundry Service
Scene Thfee Personal Service
Part 3 Food & Beverage Department
餐饮服务英语
Scene One Welcoming Guests
Scene Two Taking Orders
Scene Three Serving Dishes
Scene Four Bar Service
Scene Five Room Service
……