本书以培养学生的客运服务能力为本，打破传统模式，结合一线工作实践，以客运服务岗位工作项目为基础编写学习内容，进行教学。本书包括了车站服务工作、乘车服务工作以及观光旅游服务三个项目。每个项目都包含知识点测验、典型句子翻译、客运英语对话等。这些内容的安排，既突出了实践性，又遵循了学生的认知规律。

Project 1 Station Service
Task 1 At Inquiry Office
Task 2 At Ticket Office
Task 3 At the Luggage Office
Task 4 In the Waiting Room
Task 5 At the Ticket Entrance
Task 6 On the Platform
Task 7 Station Broadcasting
Project 2 Train Service Work
Task 1 Welcoming Passengers Aboard
Task 2 Showing Passengers to Their Places
Task 3 Service in the Car
Task 4 The Dining Car Service
Task 5 Pre-arrival Jobs
Task 6 Special and Emergency Service
Task 7 Complaints, Thanks, Apologies and Advice
Project 3 Tourism Service
Task 1 Customs and Culture
Task 2 Natural Scenery
Task 3 Historical Places
Suggested Answers
References