本书兼顾教学和自学，积极贯彻“学生好学、教师好教”的写作方针。主要内容包括医患沟通概念、国内医患沟通学术、医学史中的医患关系、医学中人文内涵、医患沟通社会意义、医患沟通的原则、策略及模式、医患沟通语言和行为技能、医患沟通的机制与制度、外科医患沟通、医技科室和临床药学及全科医学的医患沟通等，重点内容涵盖：健康中国和医改深化的背景、社会主义核心价值观下的医患沟通理念、国外医患沟通学术概要、医学人文热点和趋势、临床思维和就医思维融合中临床环节的医患沟通、同理心表达技能、情绪管理技能、临床路径和网络医疗中的医患沟通、医患纠纷第三方处理机制等。

尹梅，教授，博士生导师，哈尔滨医科大学人文社会科学学院院长，哈尔滨医科大学医学伦理学研究所所长。全国师德标兵，黑龙江省教学名师。中国医师协会人文医学专业委员会副主任委员，中国医师协会人文医学专业委员会医学人文教育工作委员会主任委员，中国卫生法学会副会长，中华医学会医学伦理学分会常务委员，黑龙江省医学会医学伦理学分会主任委员，黑龙江省卫生法学研究会会长，黑龙江省医师协会医学人文专业委员会主任委员《中国医学伦理学》和《中华结直肠疾病电子杂志》副总编辑。担任国家级规划教材《医学伦理学》《护理伦理学》《医患沟通》等多部教材主编。
长期从事医学人文相关研究工作。先后就医患关系和医院文化建设等问题进行了大量系统的、有针对性的调研工作，代表性学术观点被《健康报》及《医院报》等重要媒体报道、转载。担任人卫慕课“医学伦理学”课程主讲教授，获中华医学会全国医学教育技术优秀成果奖二等奖、2018年首届人卫慕课在线开放课程建设比赛微课制作一等奖。

Chapter 1 Introduction to Doctor-Patient Communication
Section 1 Overview of Doctor-Patient Communication
Ⅰ.The definition of doctor-patient communication
Ⅱ.The meaning of doctor-patient communication
Ⅲ.The concept of doctor-patient communication
Section 2 Humanistic Connotation in Medicine
Ⅰ.Medical model and gradual change
Ⅱ.The meaning of modern medicine
Ⅲ.Medical humanities and medical professionalism
Ⅳ.Evidence-based medicine and its realization
Section 3 Doctor-Patient Relationship and Doctor-Patient Needs
Ⅰ.Doctor-patient relationship and trend
Ⅱ.Patients' needs
Ⅲ.Doctors' needs
Chapter 2 Principles of Doctor-Patient Communication
Section 1 The Social Significance of Doctor-Patient Communication
Ⅰ.Improving the efficiency of universal access to health care
Ⅱ.Promoting the scientific decision-making and management of health care
Ⅲ.Building the harmonious doctor-patient society
Section 2 Medical Value of Doctor-Patient Communication
Ⅰ.Doctor-patient cooperation is the underlying motivation of medical development
Ⅱ.Improving the medical service process
Ⅲ.Doctor-patient decision-making achieves mutual benefit and win-win progress
Section 3 Function of Doctor-Patient Communication
Ⅰ.Providing the correct diagnosis
Ⅱ.Improving the therapeutic effect
Ⅲ.Developing harmonious doctor-patient relationship
Ⅳ.Boosting the modern medical model
Section 4 Application Mode of Doctor-Patient Communication
Ⅰ.The basic principles of doctor-patient communication
Ⅱ.The basic strategies of doctor-patient communication
Ⅲ.The clinical modes of doctor-patient communication
Chapter 3 Doctor-Patient Communication Skills
Section 1 Procedures for Doctor-Patient Communication
Ⅰ.Stages of doctor-patient communication
Ⅱ.The specific process of doctor-patient communication
Section 2 Basic Skills of Doctor-Patient Communication
Ⅰ.Verbal communication skills
Ⅱ.Non-verbal communication skills
Ⅲ.Written communication skills
Ⅳ.Empathy expression skills
Section 3 Emotional Management Skills of Medical Professionals
Ⅰ.Management of the anxiety
Ⅱ.Management of the anger
Chapter 4 Doctor-Patient Communication in Internal Medicine
Section 1 Doctor-Patient Communication in Cardiology
Ⅰ.Physical and mental characteristics of the patients and the social factors involved
Ⅱ.Positive communication in medical care
Ⅲ.Common barriers and solutions in doctor-patient communication
Section 2 Doctor-Patient Communication in Pneumology
Ⅰ.Physical and mental characteristics of the patients and the social factors involved
Ⅱ.Positive communication in medical care
Ⅲ.Common barriers and solutions in doctor-patient communication
Section 3 Doctor-Patient Communication in Gastroenterology
Ⅰ.Physical and mental characteristics of the patients and the social factors involved
Ⅱ.Positive communication in medical care
Ⅲ.Common barriers and solutions in doctor-patient communication
Section 4 Doctor-Patient Communication in Nephrology
Ⅰ.Physical and mental characteristics of the patients and the social factors involved
Ⅱ.Positive communication in medical care
Ⅲ.Common barriers and solutions in doctor-patient communication
Section 5 Doctor-Patient Communication in Endocrinology
Ⅰ.Physical and mental characteristics of the patients and the social factors involved
Ⅱ.Positive communication in the medical care
Ⅲ.Common barriers and solutions in doctor-patient communication
Section 6 Doctor-Patient Communication in Neurology
Ⅰ.Physical and mental characteristics of the patients and the social factors involved
Ⅱ.Positive communication in medical care
Ⅲ.Common barriers and solutions in doctor-patient communication
Section 7 Doctor-Patie