本书为《旅游职业英语（第二版)读写实务》，全书分为三章，共含12个单元：第一章包括第1～4单元，围绕海外领队、英语导游等岗位工作内容，选材涵盖景点景区导游和场馆讲解员等工作场景：第二章包括第5～8单元，围绕国际旅行社相关业务工作，选材涉及涉外旅游咨询、计调、客服等工作场景；第三章包括第9～12单元，选材主要围绕涉外酒店相关岗位工作内容，如涉外酒店接待、销售、餐饮、会展等场景。

Chapter One Tour Guide Services
UNIT 1 Tour Guide
Section Ⅰ Introduction: Tour Guide
Section Ⅱ Intensive Reading: The Corridor in the Summer Palace
Section Ⅲ Extensive Reading: Pingyao Ancient City
Section Ⅳ Writing: Introduction to Scenic Spots
Section Ⅴ Career Salon: Chinese Greetings
Section Ⅵ Useful Words & Expressions
UNIT 2 Inbound National Guide
Section Ⅰ Introduction: Inbound National Guide
Section Ⅱ Intensive Reading: Etiquette of Welcoming and Seeing Off
Section Ⅲ Extensive Reading: How to Handle Clients' Complaints?
Section Ⅳ Writing: Notice
Section Ⅴ Career Salon: A Safe Trip Abroad
Section Ⅵ Useful Words & Expressions
UNIT 3 Outbound Tour Leader
Section Ⅰ Introduction: Outbound Tour Leader
Section Ⅱ Intensive Reading: The Tour Leader
Section Ⅱ Extensive Reading: Immigration Cards and Customs Declaration
Section Ⅳ Writing: Arrival Card
Section Ⅴ Career Salon: Handle Missing a Flight
Section Ⅵ Useful Words & Expressions
UNIT 4 Tour Leisure and Shopping
Section Ⅰ Introduction: Travel for Leisure and Shopping
Section Ⅱ Intensive Reading: Traditional Forms of Entertainment in China
Section Ⅲ Extensive Reading: Tour Shopping in China
Section Ⅳ Writing: Invitation Letter
Section Ⅴ Career Salon: Handle Tourist Missing
Section Ⅵ Useful Words & Expressions
Chapter Two Travel Agency Services
UNIT 5 Travel Consultation
Section Ⅰ Introduction: Junior Travel Consultant
Section Ⅱ Intensive Reading: What Is a Senior Travel Consultant?
Section Ⅲ Extensive Reading: "Click" to Get a Perfect Travel Plan
Section Ⅳ Writing: Memo
Section Ⅴ Career Salon: Chinese Gift-giving Etiquette
Section Ⅵ Useful Words & Expressions
UNIT 6 Travel Documents
Section Ⅰ Introduction: Travel Documents Processing
Section Ⅱ Intensive Reading: How to Make a Visa Application
Section Ⅲ Extensive Reading: Passport and Visa
Section Ⅳ Writing: Visa Application Form
Section Ⅴ Career Salon: Passport Issues
Section Ⅵ Useful Words & Expressions
UNIT 7 Inbound and Outbound Tour Operator
Section Ⅰ Introduction: Inbound and Outbound Tour Operator
Section Ⅱ Intensive Reading: Tour Operators
Section Ⅲ Extensive Reading: More Descriptions of Tour Operators
Section Ⅳ Writing: Itinerary
Section Ⅴ Career Salon: Handle Missing Tour Guide upon the Tourists' Arrival
Section Ⅵ Useful Words & Expressions
UNIT 8 Customer Service
Section Ⅰ Introduction: Customer Service Agent
Section Ⅱ Intensive Reading: Six Rules to Squash a Customer's Complaint
Section Ⅲ Extensive Reading: How to Handle Customer Complaints Effectively
Section Ⅳ Writing: Reply Letter to Customer Complaint
Section Ⅴ Career Salon: Law Issues
Section Ⅵ Useful Words & Expressions
Chapter Three Hotel Services
UNIT 9 Hotel Reception
Section Ⅰ Introduction: Hotel Receptionist
Section Ⅱ Intensive Reading: Procedures of Making a Room Reservation
Section Ⅲ Extensive Reading: Front Desk Hospitality Training Can Generate Future Business
Section Ⅳ Writing: Reservation Form
Section Ⅴ Career Salon: Chinese Dining Etiquette
Section Ⅵ Useful Words & Expressions
UNIT 10 Hotel Marketing
Section Ⅰ Introduction: Hotel Salesperson
Section Ⅱ Intensive Reading: How to Work in Sales at a Hotel
Section Ⅲ Extensive Reading: The City's First International Hotel
Section Ⅳ Writing: Hotel Ads
Section Ⅴ Career Salon: Dining Etiquette in Western Countries
Section Ⅵ Useful Words & Expressions
UNIT 11 Food and Beverage
Section Ⅰ Introduction: Food and Beverage Department
Section Ⅱ Intensive Reading: Western Dining Etiquette and Western Tableware
Section Ⅲ Extensive Re