本套教材属于旅游专业英语（English for Tourism Specific Purpose, ETSP）范畴，遵循应用语言学习规律与行业工作程序标准相结合的编写原则，采取图词配对、图表、小版块等多种形式使教材更加活泼易读，从视觉上减轻学生学习过程中的压力和疲劳感。本套教材上下册各有10个单元，各单元包括预习、对话、词汇和表达法、阅读文章、听说练习以及写作等模块。内容涉及旅游服务的三大核心环节（旅行社、饭店和旅游目的地）中的主要工作流程。
本书是《下册》。

Unit 11 Meeting & Banquet Service
会议与宴会服务/
Preview Basic Layouts of Meeting/Banquet Room Setups
会议/宴会厅布置风格
Dialog Ⅰ Booking a Meeting
会议预订
Dialog Ⅱ Introducing Meeting Equipment
介绍会议设施
Dialog Ⅲ Booking a Banquet
宴会预订
Dialog Ⅳ Serving a Chinese Style Dinner
中餐服务
Dialog Ⅴ Serving the Western Style Banquet
西餐宴会服务
Reading Ⅰ A Function Sheet
会议餐饮预订单
Reading Ⅱ Meetings via Distance Conferencing
远程会议
Listening Ⅰ Types of Banquet Service
宴会服务类型
Listening Ⅱ Sending Faxes at the Business Center
在商务中心发送传真
Speaking Ⅰ How to Offer Meeting Service
如何提供会议服务
Speaking Ⅱ Advantages and Disadvantages of Popular AudioVideo Equipment
受到广泛使用的视听设备的优缺点
Simulated WritingHow to Write a Letter of Invitation
写邀请信
Unit 12 Exhibition Service
展览服务/
Preview Terms of Exhibitions
展览用语
Dialog Ⅰ Booking an Exhibit Space
展览场地预订
Dialog Ⅱ Setting Up Booths
布展
Dialog Ⅲ Signing Up on the Phone
电话报名参展
Dialog Ⅳ Registering at the Exhibition
开展注册
Reading Ⅰ An Exhibitor PreRegistration Form
参展报名登记表
Reading Ⅱ Exhibit and Decorators Charges
展览与搭展商费用
Listening Ⅰ Canceling Exhibit Registration
取消参展
Listening Ⅱ Planning Itinerary for an Exhibit Trip
展览线路安排
Speaking Ⅰ How to Provide Exhibition Services
展览服务用语
Speaking Ⅱ Advantages and Disadvantages of Each Basic Type of Exhibit Booth
基本展台类型及其优劣势
Simulated WritingHow to Write an Invitation Card
写请柬
Unit 13 Health & Recreation Service
休闲康娱服务/
Preview Types of Health and Recreation Facility
休闲康娱设施类型
Dialog Ⅰ Training a Beginner Golf Tourist
游客的高尔夫入门训练
Dialog Ⅱ Playing Bowling
打保龄球
Dialog Ⅲ Taking a Sauna Bath
桑拿浴
Dialog Ⅳ At the Swimming Pool
室内泳池
Dialog Ⅴ At the Barbers
理发/美发
Reading Ⅰ A Fitness Center
健身中心
Unit 11 Meeting & Banquet Service
会议与宴会服务/
Preview Basic Layouts of Meeting/Banquet Room Setups
会议/宴会厅布置风格
Dialog Ⅰ Booking a Meeting
会议预订
Dialog Ⅱ Introducing Meeting Equipment
介绍会议设施
Dialog Ⅲ Booking a Banquet
宴会预订
Dialog Ⅳ Serving a Chinese Style Dinner
中餐服务
Dialog Ⅴ Serving the Western Style Banquet
西餐宴会服务
Reading Ⅰ A Function Sheet
会议餐饮预订单
Reading Ⅱ Meetings via Distance Conferencing
远程会议
Listening Ⅰ Types of Banquet Service
宴会服务类型
Listening Ⅱ Sending Faxes at the Business Center
在商务中心发送传真
Speaking Ⅰ How to Offer Meeting Service
如何提供会议服务
Speaking Ⅱ Advantages and Disadvantages of Popular AudioVideo Equipment
受到广泛使用的视听设备的优缺点
Simulated WritingHow to Write a Letter of Invitation
写邀请信
Unit 12 Exhibition Service
展览服务/
Preview Terms of Exhibitions
展览用语
Dialog Ⅰ Booking an Exhibit Space
展览场地预订
Dialog Ⅱ Setting Up Booths
布展
Dialog Ⅲ Signing Up on the Phone
电话报名参展
Dialog Ⅳ Registering at the Exhibition
开展注册
Reading Ⅰ An Exhibitor PreRegistration Form
参展报名登记表
Reading Ⅱ Exhibit and Decorators Charges
展览与搭展商费用
Listening Ⅰ Canceling Exhibit Registration
取消参展
Listening Ⅱ Planning Itinerary for an Exhibit Trip
展览线路安排
Speaking Ⅰ How to Provide Exhibition Services
展览服务用语
Speaking Ⅱ Advantages and Disadvantages of Each Basic Type of Exhibit Booth
基本展台类型及其优劣势
Simulated WritingHow to Write an Invitation Card
写请柬
Unit 13 Health & Recreation Service
休闲康娱服务/
Preview Types of Health and Recreation Facility
休闲康娱设施类型
Dialog Ⅰ Training a Beginner Golf Tourist
游客的高尔夫入门训练
Dialog Ⅱ Playing Bowling
打保龄球
Dialog Ⅲ Taki