本书以培养学生英语实际应用能力和职业素养为出发点，融合国内外多家航空公司的服务标准及服务程序，按照空中乘务员的工作流程编写而成。全书共18个单元，通过空中乘务员飞行期间各个阶段的服务和机上紧急情况与非正常航班等特殊情况的处理，强化客舱服务英语的训练，帮助学生全方位地了解空中乘务员的工作。本书内容翔实，尽力为学生设定不同情景来提高英语口语表达能力，同时提供大量与空中乘务专业相关的民航知识，加强学生职业素质的培养。
本书可供高职高专院校空中乘务、航空服务等专业的教学选用，亦可供行业相关培训、岗前培训使用。

林虹，女，副教授，1988年毕业于原中国民用航空学院外语系，2001年赴英国德比大学学习，获教育学硕士学位，2007年在香港国泰航空公司接受培训。长期从事大学英语、研究生英语、乘务英语的教学工作。担任的课程包括大学英语、研究生英语、英语演讲艺术、英国文化入门、英语口语、客舱服务英语、飞机客舱系统与设备（双语教学）等。擅长英语教学法的研究，注重培养学生学习英语的自信心，激发学生学习英语的兴趣，探索教学方法与手段的多样化。主持和参加编写《客舱服务英语》《飞机客舱系统与设备》《民航客运英语》《机场运营与管理》《民航运输英语教程》《大学英语读写教程（一）要点分析》等多本教材，并发表论文多篇。

Unit 1 Greetings and Introductions
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 2 Directing Passengers
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 3 Boarding and Cabin Check
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 4 Take off
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 5 Passenger Comfort
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 6 Beverage Service
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 7 Food Service Ⅰ
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 8 Food Service Ⅱ
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 9 In-flight Entertainment
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 10 Duty-free Sale
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 11 Delays
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 12 Turbulence
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 13 Weather and Time
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 14 Dealing with Health Issues
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 15 Safety & Emergency Ⅰ
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 16 Safety & Emergency Ⅱ
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 17 Before Landing
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Unit 18 Disembarkation
Part A Useful Words and Expressions
Part B Dialogues
Part C Public Announcements
Part D Work-task
Part E Supplementary Reading
Words and Expressions List