本书是“国际商务英语本科核心课程教材系列”，针对跨文化交际课程编写。跨文化交际是商务英语专业的重要课程之一。本教材共16单元，涵盖了跨文化商务交际的主要内容。通过学习本教材，学生可以学习到跨文化商务交际过程中常用的英语，同时还了解掌握跨文化商务交际的基本理论和基本交际技巧。

翁凤翔，教育部高校英语专业教学指导分委员会商务英语专业教学协作组专家组成员，中国国际商务英语研究会副理事长，中国外语教学研究会专门用途英语委员会常务理事，上海市学位办MTI教学指导委员会委员，上海海事大学外国语学院MTI教育中心主任，商务英语系主任，国际航运（商务）英语研究所所长，国际商务英语学科带头人。
主要研究方向：商务英语研究，商务翻译学。
兼任过英国伯明翰城市大学商学院客座教授，2002年9月一2003年9月在该大学商学院做访问教授，访问剑桥大学考试委员会，与英国专家研究剑桥商务英语证书（BEC）考试。
2000年6月一8月年应邀参加德国汉诺威世博会，任商务翻译；2010年7月一8月，在英国朴茨茅斯大学做访问教授；2011年8月，赴韩国釜山进行国际航运英语调研；2014年10月到美国旧金山、芝加哥、纽约做国际商务项目调研；兼任一些涉外企业的国际商务顾问及商务英语翻译顾问。
作为总主编主持出版了四套国际商务英语丛书（共25本），共主编出版著作与发表学术论文达50余本／篇。
任《商务外语研究》、《中国ESP研究》学术期刊编委，上海航交所《航运交易公报》英文译审。
主要教授研究生及本科国际商务导论、国际海事法规英语与翻译、国际营销英语等课程。

Unit1 关于文化
Part Ⅰ Reading
Text 1 Culture and Communication
Text 2 Culture in Business Communication
Part Ⅱ Listening
The Role of Intercultural Communication
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit2 理解商务交际
Part Ⅰ Reading
Text 1 Becoming an Effective Business Communicator
Text 2 Cross-Cultural Verbal Communication Styles
Part Ⅱ Listening
Cultural Differences in Business Communication
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit3 跨文化交际概述
Part Ⅰ Reading
Text 1 Your Brain on Culture
Text 2 How to Manage Intercultural Communication
Part Ⅱ Listening
Cultural Studies and Social Change
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit4 当今跨文化国际理论
Part Ⅰ Reading
Text 1 Dominant Theories in Intercultural Business Communication
Text 2 Cultivating A Global Mind-set
Part Ⅱ Listening
Intercultural Communication Competence
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit5 跨文化交际中的商务礼仪
Part Ⅰ Reading
Text 1 Greetings, Introductions, and Business Cards
Text 2 Conversational Customs and Manners
Part Ⅱ Listening
Dining and Tipping
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit6 跨文化价值观
Part Ⅰ Reading
Text 1 Cultural Values in Business and Society
Text 2 Different Values Systems
Part Ⅱ Listening
Equities and eBay--Culture Gets in the Way
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit7 跨文化交际中的语言因素
Part Ⅰ Reading
Text 1 Role of Language in Intercultural Communications
Text 2 Lingua Franca and Message Comprehension
Part Ⅱ ListeningII0
Language, Logic, and Communication
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit8 商务交际中的文化多样性
Part Ⅰ Reading
Text 1 Cultural Diversity at Workplace
Text 2 Enhancing Intercultural Communication in the Workplace
Part Ⅱ Listening
Current Trends in the Global Workplace
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit9 跨文化对商务交际的影响
Part Ⅰ Reading
Text 1 Social Hierarchies Affect Effective Intercultural Business
Communication
Text 2 Office Customs and Practices
Part Ⅱ Listening
Customary DemeanorBehavior
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit10 跨文化对商务交际的影响
Part Ⅰ Reading
Text 1 Leadership Challenges in A Globally Intercultural World
Text 2 Cross-Cultural Dimensions of Decision Making
Part Ⅱ Listening
Human Resources Management (HRM in Business
Communication
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit11 跨文化交际障碍
Part Ⅰ Reading
Text 1 About Intercultural Communication Barriers
Text 2 High-context and Low-context Cultures
Part Ⅱ Listening
Behavioral Barriers to Communication
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit12 如何应对跨文化交际
Part Ⅰ Reading
Text 1 Cross-cultural Communication Strategies
Text 2 Managing in Multicultural Teams
Part Ⅱ Listening
Intercultural Communication and Conflict Management
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit13 跨文化管理
Part Ⅰ Reading
Text 1 How A Global Mindset Translate to Bottom-line Results?
Text 2 Why Cross-cultural Communication Is Critical to Virtual
Teams and How to Overcome the Intercultural
Disconnect?
Part Ⅱ Listening
Being Culturally Sensitive
Part Ⅲ Chinese Summary
Part Ⅳ Word Study
Part Ⅴ Exercises
Unit14 跨文化谈判
Part Ⅰ Reading
Text 1 Communicating and Negotiating across Cultures