黄奕云主编的这本《职业通识英语综合教程》是高等职业教育“十三五”规划教材。教材精心挑选了职场中最基础、最实用的十大主题，包括招聘面试、职业职责、商务会晤、日常办公、商务预定、工作日程、商务出行安排、公司接待、客户服务、处理投诉。从初入职场，到职业职责、职场交际、具体工作的问题应对、最后到专业职业英语主题，循序渐进地提高学生的英语技能和职场技能，尤其是职场的交际能力。

Chapter One Professional’ Duty
Unit 1 Professionals’ Responsibilities
Warming up
Listening and Speaking
Listening
Speaking
Reading Practice
Text A The Responsibilities of Office Professionals
Text B Executing the Company’s Rules
Writing
Grammar Lab
Intercultural Reading
Unit 2 Job Hunting and Interview
Warming up
Listening and Speaking
Listening
Speaking
Reading Practice
Text A Hunting Job with Advanced Technology
Text B Getting Ready for an Interview
Writing
Grammar Lab
Intercultural Reading
Chapter Two Daily Routine
Unit 3 Meeting
Warming up
Listening
Speaking
Reading Practice
Text A How to Hold a Business Meeting
Text B Business Meeting Etiquette
Writing
Grammar Lab
Intercultural Reading
Unit 4 Office Automation
Warming up
Listening
Speaking
Reading Practice
Text A A Guide to Working from Home
Text B How OA Devices Work in an Office
Writing
Grammar Lab
Intercultural Reading
Unit 5 Making a Reservation
Warming up
Listening
Speaking
Reading Practice
Text A How to Make a Hotel Reservation
Text B The Art of Telephone Use
Writing
Grammar Lab
Intercultural Reading
Chapter Three Superiors’ Affair
Unit 6 Working Schedule
Warming up
Listening
Speaking
Reading Practice
Text A Working with the Supervisor
Text B How to Plan Time for Efficient Work
Writing
Grammar Lab
Intercultural Reading
Unit 7 Arrangement
Warming up
Listening
Speaking
Reading Practice
Text A How to Make a Business Appointment
Text B Advanced Appointment Methods
Writing
Grammar Lab
Intercultural Reading
Chapter Four Customers’Affair
Unit 8 Receiving Customers
Warming up
Listening
Speaking
Reading Practice
Text A Welcoming Clients
Text B Debrett’s Social Etiquette Advice
Writing
Grammar Lab
Intercultural Reading
Unit 9 Customer Service
Warming up
Listening
Speaking
Reading Practice
Text A Collecting Feedback A Source to High Quality Service
Text B Warranty Policy for HUAWEI Smart Phones
Writing
Grammar Lab
Intercultural Reading
Unit 10 Dealing with Complaints
Warming up
Listening
Speaking
Reading Practice
Text A Settling Complaints
Text B HandlingComplaint Policy
Writing
Grammar Lab
Intercultural Reading
Reference